ITD Project and Billing Support Coordinator (Administrative Support Coordinator II)

: Job no: 539120 Work type: Staff Location: San Diego Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Temporary, Part Time, On-site (work in-person at business location)

Position Summary

The Information Technology Division (ITD) Project and Billing Support Coordinator reports to the IT Network and Infrastructure Operations Lead and the Director of ITNI. This role plays a crucial part in the successful execution of the Zoom Phone migration project. Key responsibilities include supporting the IT Division in all aspects of the Zoom Phone migration, including billing, communications, customer coordination, data entry, and other necessary tasks. Additionally, the coordinator assists with the closeout of ITNI billing orders and reviews and updates data needed for the Zoom Phone transition. They will also collaborate with the ITFA Billing Team to migrate data to the new campus billing system.

This role requires strong organizational skills, attention to detail, and effective communication. By contributing to this critical project, you'll help enhance our communication infrastructure and improve overall efficiency.

This is a part-time (.75 time-base), benefits eligible, temporary position anticipated to end one year from the start date with the possibility of reappointment for an additional year. This position is designated non-exempt under FLSA and is eligible for overtime compensation. Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.

The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

The purpose of the Information Technology Division (ITD) is to provide the technology that empowers SDSU's success. The IT Division includes several departments and areas with the shared mission to leverage people and technology to support SDSU's commitment to innovative teaching, research, and service. The IT Division is led by the Chief Information Officer, who is ultimately responsible for developing the long-term infrastructure, services, and strategy necessary to support the University's mission of learning, discovery, and engagement. The IT Division has the stewardship responsibility for core IT assets on campus and the obligation to provide the services, training, and community building necessary to realize the benefits of those investments across the San Diego State University community. The IT Division is made up of 185 staff and 28 administrators.

IT Network Infrastructure (ITNI) is responsible for providing network infrastructure to support the university's IT needs. ITNI supports the campus networks and Internet access, including all wired and wireless networking. ITNI provides campus telephone service for faculty and staff, including voice mail, call centers, and other voice services. We install and support campus fiber and copper cable infrastructure for all campus buildings. ITNI supports these services on the main campus, residence halls, IV-Calexico, IV-Brawley, and off-site foundation buildings.

For more information regarding the IT Network and Infrastructure, click here.

Education and Experience

Entry to this classification requires fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation; an ability to understand standard office procedures; an ability to operate standard office equipment; an ability to learn office technology systems; an ability to perform basic arithmetic calculations; and typing and keyboard skills.

These entry qualifications would normally be obtained through completion of a high school program or its equivalent and some experience in an office environment.

Key Qualifications

• Experience resolving campus billing transactions/issues using the current SDSU Pinnacle platform to better anticipate/analyze needs during migration to the new billing platform.
• Strong organizational skills, attention to detail, and effective communication skills.

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $3,250 per month (part-time rate).

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department's fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here.

CSU Classification Salary Range: $2,899 - $4,752 per month.

Diversity and Community at SDSU

At SDSU, our diversity gives us power and benefits every single member of our community.

Through our commitment to equity and inclusion, we encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. For more information, click here.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU's Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Supplemental Information

Initial review of the required application materials, including cover letters and resumes, will begin on May 20, 2024.To receive full consideration, apply by May 19, 2024. The position will remain open until filled.

The person holding this position is considered a ‘mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here.

SDSU is an Equal Opportunity Employer that considers all qualified candidates for employment and does not discriminate on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, national origin, sex, sexual orientation, covered military and veteran status, or any other protected characteristic or status. Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Taylor Jaress at [email protected].

Advertised: May 03 2024 Pacific Daylight Time Applications close: