Payoff Specialist

Who We Are

Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

What We Do

The Payoff Specialist provides administrative support associated with payments being made on all matters required to clear title on Sub Escrow transactions. Closing activities include auditing documents, depositing funds, wiring funds, sending tax payments, and reconciling files. Provides timely delivery of closing funds to all parties, working closely with the outside escrow company and the title units they support.

How You'll Contribute

• Perform accounting and administrative functions derived from information gathered for clearing title

• Handle the complete disbursement of Sub Escrow files, and ensure payments are completed quickly and efficiently

• Administer reporting to title units and generate reports necessary to track file needs

• Track all closed files requiring payoff work for any post-closing issues

• Prioritize files to help maintain SLA and customer satisfaction

• Ability to identify risk-based title concerns, and provide solutions to mitigate losses

• Resolve first level escalations regarding payoff work or payment issues

• Perform customer service functions and may respond to customer inquiries received via phone or email

• Ability to work multiple files daily while staying within guidelines required

• Make recommendations on process improvements and implementations

• May perform quality control and audit duties

What You'll Bring

Education, Experience, Licensure, and Certification

• High School diploma or equivalent required

• Some college preferred

• Typically has 3-5 years of related experience

Knowledge, Skills, and Abilities

• General knowledge of company products and activities

• Proficient MS Office skills

• Must be able to navigate a computerized data entry system or other relevant applications

• Strong interpersonal skills

• Ability to work under pressure and remain flexible to changing schedules and demands

• Basic math skills

• Ability to apply common sense, understanding and problem-solving

** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act). First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.