Front Desk Agent

Hyatt
Cathedral City, CA
Position Type: Part Time, Seasonal

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where Great Benefits Lead To a Life Fulfilled.

  • Competitive Pay
  • Travel discounts
  • Professional Counseling & Family Support
  • Growth and Development Opportunities
  • *Benefit Eligibility will vary by position

Site Specific Perks

  • Free On-Site Parking 
  • Free Golf
  • Discounted meals
  • Department celebrations
  • Associate Appreciation Week
  • Monthly associate recognition and reward programs
  • Monthly phone stipend

As a Guest Services Agent , a typical day will include:

  • Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
  • Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
  • Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
  • Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction. 
  • Answers telephone calls and routes calls to the proper department as applicable.   
  • May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

  • Welcome and greet guests and anticipate and address their needs.
  • Interact with colleagues and guests professionally and promptly.
  • Contribute to team goals.
  • Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

  • Available to work various shifts, holidays, and both weekend days.
  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
  • Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements. 
  • Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
Posted 2025-11-09

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