IT Project Manager (Hospitality & Gaming)
- Role: IT Project Manager – Hospitality & Gaming
- Experience: +5 years
- Work Location: Hybrid, Travel to a Northern California property is expected up to 50%
- Project Duration: 12+ Month Contract
- Lead end-to-end project delivery for infrastructure and business initiatives supporting hotel, gaming, food & beverage, and shared services environments
- Partner with property leadership and internal IT to define project objectives, scope, timelines, resource needs, and success criteria
- Develop and manage detailed project plans, including schedules, milestones, risk registers, communication plans, and issue logs
- Manage vendors, consultants, and contractors to ensure timely, cost-effective delivery of infrastructure, systems, and services
- Oversee infrastructure-related initiatives, including:
- Network, Wi-Fi, and structured cabling
- Data center, IDF/MDF buildouts and upgrades
- Server, storage, and virtualization platforms
- End-user devices and POS systems (hotel, gaming, F&B, retail)
- Systems integration across hospitality and gaming platforms
- Drive cross-functional alignment with Operations, Finance, Security/Surveillance, Marketing, and HR to ensure projects meet business and regulatory requirements
- Maintain consistent stakeholder communication, including status reporting, risk management, and decision tracking
- Proactively manage change, dependencies, and risk, including formal change control for scope, budget, and schedule
- Support go-live activities, including cutover planning, validation, hypercare, and transition to operations and support teams
- Provide financial oversight, including forecasting, tracking actuals, and explaining variances for assigned projects
- 5+ years of project management experience, including 3+ years in hospitality, resort, or gaming environments
- Proven experience managing infrastructure-focused projects in active, guest-facing operations
- Strong working knowledge of:
- Core IT infrastructure (networks, servers, storage, virtualization, endpoints)
- Hospitality and/or gaming operating environments (front-of-house and back-of-house systems)
- Vendor and contractor management in multi-stakeholder projects
- Demonstrated ability to lead cross-functional teams without direct authority
- Excellent communication and stakeholder management skills, including executive-level reporting
- Strong organizational skills with the ability to manage multiple concurrent workstreams
- Willingness and ability to travel up to 50% to a Northern California property
- Experience with gaming systems (e.g., slot systems, table games platforms, player tracking, surveillance integration, cage/cash systems)
- Experience with hotel systems (PMS, POS, guest Wi-Fi, door lock systems, integrated guest services platforms)
- Familiarity with PMP, ITIL, or formal project and service management frameworks
- Experience delivering infrastructure and systems deployments across large properties or multi-site environments
- Background working with a systems integrator, MSP, or consulting organization supporting hospitality or gaming clients
- Bachelor’s degree in Information Technology, Business, Hospitality Management, or a related field (or equivalent experience)
- PMP, PRINCE2, or equivalent project management certification preferred
- Relevant infrastructure or vendor certifications are a plus
- Primarily remote or office-based, with regular onsite work at a Northern California property for project activities, stakeholder engagement, and go-live support
- Occasional evening or weekend work may be required to support cutovers and minimize impact on guest operations
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