Senior Manager - Infrastructure

Kforce has a client in Oakland, CA that is seeking a Senior Manager - Infrastructure. Summary: This leader owns the backbone of how employees work every day. They oversee the global Helpdesk, employee productivity tools, endpoint management, and the maintenance and reliability of on-prem and cloud servers. The Senior IT Manager ensures every system, device, and support interaction reinforces a culture of speed, service excellence, and operational rigor. They lead a high-performing team responsible for modern workplace technologies, troubleshooting, escalations, asset lifecycle management, patching, uptime, and service delivery. This role requires a blend of technical depth, operational discipline, and a people-first approach to IT. Responsibilities:

• Lead and scale a global helpdesk team delivering world-class employee support
• Define SLAs, KPIs, and service delivery standards that drive high satisfaction and operational consistency
• Build intake, triage, escalation, and incident-management processes that reduce friction and increase speed
• Own the strategy and administration of core productivity tools (Microsoft 365, Google Workspace if applicable, Zoom, Slack, Okta/SSO, etc.)
• Partner cross-functionally to improve the digital employee experience-from onboarding to offboarding
• Evaluate and implement tools that boost collaboration, automation, and self-service

• Oversee the health, performance, and patching of on-prem and cloud servers
• Maintain core IT services (file servers, print services, identity, backups, monitoring, endpoint tooling)
• Manage upgrades, vulnerability remediation, lifecycle planning, and disaster-recovery readiness
• Partner closely with Security to enforce compliance, endpoint hygiene, access controls, and change management
• Ensure asset inventory accuracy, configuration management, and audit readiness
• 7-10+ years of experience in IT operations, service desk leadership, or infrastructure management
• Strong experience with M365 ecosystem, endpoint management tooling (Intune/Jamf), and identity systems
• Working knowledge of Windows/Linux servers, virtualization, networking basics, and cloud platforms
• Proven ability to implement processes, measure performance, and drive continuous improvement
• Excellent communication, empathy, and leadership skills-able to translate tech speak into business impact