Client Manager

Exciting Career Opportunity: Client Manager at SPS

Location: Santa Clara, CA (Hybrid Position - Minimum 3 Days On-Site)

About SPS: SPS is a premier employer recognized across North America for innovative workplace and technology solutions. We serve a broad range of Fortune 500 companies, providing top-tier client service and embracing a culture of inclusion and diversity. Dive into a career path filled with possibilities and continuous growth at SPS. Visit us at to learn more about our vibrant corporate culture and our commitment to career development.

Job Title: Client Manager

Job Overview: As a Client Manager at SPS, you will play a pivotal role in managing our customer service teams across multiple locations. You will ensure that we not only meet but exceed our service level agreements, maintaining SPS's standards of excellence. Your role will focus on managing client relationships, overseeing P&Ls, and leading multiple levels of staff within the specified geographic territory. This position requires a dynamic leader who thrives in a multifaceted and fast-paced environment.

Key Responsibilities:

• Manage service delivery across multiple sites ensuring adherence to our high standards and contractual commitments.
• Oversee the operations of teams providing services such as reception, concierge, mail, and administrative support.
• Regularly assess and report on key performance indicators and service level agreements.
• Conduct regular site visits to ensure compliance with operational, safety, and HR guidelines.
• Develop and mentor front-line managers and staff, fostering a culture of professional growth and excellence.
• Engage in strategic planning and financial management to ensure profitability and growth within the client accounts.

Competencies Needed:

• Strong leadership with a results-oriented approach.
• Excellent interpersonal and communication skills.
• Proven ability in high-level relationship building and operational management.
• Strong problem-solving skills and a strategic mindset.
• Expertise in customer service and a professional demeanor.

Qualifications:

• High School Diploma required; Bachelor's Degree or higher preferred.
• Minimum 5 years of experience in client relationship management and operational oversight, particularly in multi-site environments.
• Solid business acumen with experience managing P&Ls and a clear track record of maintaining client satisfaction.

Physical Demands:

• Capability to handle the physical requirements detailed in the , including mobility and handling of typical office equipment and packages.

Travel Requirements:

• Some travel required (up to 25%).

What We Offer:

• A hybrid work model based in Santa Clara, CA, allowing flexibility.
• A competitive benefits package and opportunities for professional development.
• A supportive and dynamic work environment committed to innovation and excellence.

Apply Today: If you're a driven professional looking for a challenging and rewarding role, apply now to become our next Client Manager. Propel your career forward with SPS, where possibilities grow into achievements.

SPS. The Power of Possibility.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 10 years
• 4 years
• 5 years

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

People with a criminal record are encouraged to apply

Work Location: In person