Customer Service Representative (Fresno)
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Salary: $23 - $25 per hour A bit about us: We are a growing organization with operations in Fresno. We have a need for a Customer Service Representative to join our department with strong customer service skills in a high-volume call environment. The selected candidate will be organized, detail-oriented, and comfortable working in multiple systems while managing several tasks. Why join us?
- Reports to the Customer Service Manager
- Will be working on a team with 4 other Customer Service Representatives
- Primary focus is customer support, order entry, and case management
- Full benefits offered
- Stock options
- Paid vacation
- Professionally handle incoming customer phone calls and emails.
- Accurately and efficiently process verbal, emailed, and EDI purchase orders.
- Verify and update customer shipping and account information.
- Provide product support and troubleshooting assistance.
- Identify opportunities to up-sell or cross-sell products, highlighting promotions and specials.
- Assist customers with order discrepancies, shipping errors, or product-related questions.
- Interface with internal departments (purchasing, production, engineering, shipping) to address customer needs.
- Collaborate with field sales personnel to support customer accounts.
- Enter and manage customer data in JDE, Salesforce, or other CRM platforms.
- Run and review backorder reports to ensure timely shipment or resolution.
- Maintain clear and accurate documentation of customer interactions, orders, troubleshooting steps, and resolutions.
- Provide training to co-workers on product knowledge and procedures.
- Adhere to ISO standards and company policies.
- Perform additional duties as assigned.
- Minimum of 5+ years of experience in a customer service role.
- Proven experience with CRM platforms such as JDE or Salesforce.
- Excellent communication and interpersonal skills.
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Strong problem-solving skills and attention to detail.
- Knowledge of ISO standards and adherence to company policies.
- Ability to work collaboratively with various internal departments and field sales personnel.
- Proven track record of providing excellent customer service and achieving customer satisfaction.
- Ability to identify opportunities for up-selling or cross-selling products.
- Experience in training co-workers on product knowledge and procedures is a plus.
- High school diploma or equivalent required; a degree in a related field is preferred.
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