IT CAD Support Engineer

HCLTech is looking for a highly talented and self- motivated IT CAD Support Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: IT CAD Support Engineer

Position Type: Full-time with HCLTech

Location: Cupertino, CA

Role/Responsibilities

The Tier-1 ECAD Senior Support Engineer (Cadence Allegro) provides first-line support for Cadence electronic design tools used by electrical and PCB design engineers. The role focuses on user onboarding, access provisioning, installation, licensing, environment configuration, and basic ECAD tool usage support.

Responsibilities

• First Contact: Serve as the primary point of contact for Cadence Allegro user issues submitted via Jira.
• Tier 1 Triage: Resolve Allegro application launch failures, login issues, and access problems.
• Ticketing Discipline: Log, track, update, and document technical incidents accurately within Jira.
• Supporting new PCB design Engineer onboarding for Allegro
• License checkout and FlexLM errors Installation: Deploy and configure approved Allegro versions according to enterprise standards.
• License management: Handle license server tasks using FlexLM, usage analytic audit report preparation, and debugging license issues.
• Readiness: Validate OS, graphics drivers, memory allocations, and VPN configurations for remote engineering.
• PLM Connectivity: Support basic integration and data exchange between Allegro and PLM systems

Skills Required

• Allegro user support, Install and configure NX versions, License usage and diagnostics
• Basic understanding of Allegro (PCB LY design modules)
• PLM process (Lifecycle of PCB board, Revision control, Approval process)
• Linux administration expertise with hands-on experience in managing engineering applications in Linux environments, Good-to-have Windows system administration knowledge as well.
• Experience with Networking and Software configuration Management.
• Strong troubleshooting, communication, and documentation skills
• Minimum 3 years of experience in IT Support / Allegro or OrCAD in engineering environment

Pay and Benefits

Pay Range Minimum: $38.46 per hour

Pay Range Maximum: $67.00 per hour

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ***email_hidden*** for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.