Vice President of Operations #0405FM

A growing regional company is looking for a Vice President of Operations to lead service delivery, operational performance, and scalable growth across the organization. This is a senior leadership role responsible for ensuring that client commitments are delivered consistently, teams are aligned, and operational processes support continued expansion.

The right candidate will be a strategic and hands-on operator who can manage leaders, improve systems, support client success, and partner with sales and executive leadership to strengthen the company’s performance in the local market.

Key Responsibilities

• Lead day-to-day and long-term operational strategy across the assigned region
• Oversee service delivery, team performance, client satisfaction, and operational efficiency
• Manage and develop operational managers and department leaders
• Partner with sales and client-facing teams to ensure smooth onboarding and service execution
• Establish and monitor key performance indicators, reporting processes, and accountability systems
• Identify opportunities to improve workflow, cost control, quality, and client retention
• Support planning for regional growth, staffing, capacity, and resource allocation
• Ensure teams are aligned with company standards, client expectations, and internal procedures
• Resolve escalated client or operational issues in a timely and professional manner
• Collaborate with executive leadership on budgeting, forecasting, and strategic initiatives

Requirements

Essential

• 10 or more years of progressive operations leadership experience
• 5 or more years of experience managing managers or multi-functional teams
• Experience in a B2B services, commercial services, logistics, facilities, staffing, or similar operational environment
• Strong track record of improving service delivery, efficiency, and team performance
• Ability to lead through growth, change, and process improvement
• Strong financial, analytical, communication, and decision-making skills
• Comfortable working closely with sales, finance, HR, and executive leadership
• Experience managing budgets, KPIs, performance reporting, and client service standards

Preferred

• Experience overseeing multi-site or regional operations
• Background in scaling operational processes for a growing company
• Bachelor’s degree in business, operations, management, or a related field
• Advanced degree or operational certification is a plus

Benefits

$180,000 to $230,000 base annually, plus bonus potential

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