Desktop Support Engineer

Key Responsibilities:

• Configuration of Tablets/Laptop/Desktop as per the IT established process
• Install Operating system on laptops/desktops
• Manage Logistics & shipments of ITAssets
• Coordination with OEM vendor if any support is required
• Diagnose and resolve basic to intermediate technical issues at Hardware level, Software & application level
• Collaborate with IT Support team working from INDIA location for the shipment/retrieval activity and physical asset verification.
• Maintain accurate records of IT Asset Inventory
• Assist in creating and maintaining Hardware in/out tracker.
• Provide remote support to Infrastructure team for Hardware related setup, troubleshooting at Data Center as per business requirement including weekend downtime activities.

Requirements

Qualifications:

• Information Technology, or a related field (or equivalent experience).
• 1–2 years of experience in a technical support or Desktop support role.
• Basic understanding of networking, operating systems (Windows/macOS), and common software applications.
• Basic problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Experience with ticketing systems & IT Asset Management is Addon advantage.
• Basic knowledge of Active Directory User Management, DNS, DHCP functionality.
• The employee is required to regularly lift and move IT assets weighing up to 50 pounds as part of managing shipments, inventory and installations.

Work Location:

• On-site role based in Skypark, IRVINE California (must be able to commute to this location daily Monday-Friday).

Benefits

• Compensation Range:

• $28.00 - $35.00 USD/hour
• Full Time position
• Health Benefits
• PTO
• Life insurance