Store Manager
- Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team
- Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales; plan payroll/scheduling based on store traffic to ensure the store is sufficiently staffed
- Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management
- Manage associate relations issues including performance management, and ensure associates follow company policies
- Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities, holding all associates accountable to individual goals (e.g., credit, loyalty)
- Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates
- Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures
- Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
- Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store; ensure product is displayed in a manner which is clear and easy to understand and is compelling to the customer
- Maintain appropriate levels of product on the sales floor by planning and directing floor replenishment
- Create a compelling store experience for customers by engaging and modeling appropriate customer service behaviors to associates, ensuring speed of point of sale and customer services exceed standards and customer expectations
- Managing with integrity, honesty and fostering teamwork in an engaged and inclusive culture
- Exercising good judgment and discernment when making decisions; taking appropriate partners as needed
- Modeling, enforcing and providing direction and guidance to associates
- Demonstrating, coaching and developing a customer service mindset, including customer service techniques, anticipating customer needs and satisfactorily resolving issues
- Ensuring the store has strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
- Monitoring and adjusting resources as the business dictates to support customer needs and workload demands
- Assessing key performance indicators (KPIs) to make informed business decisions that drive overall store results
- Managing talent, including hiring, training, developing, and supervising
- Accomplishing multiple tasks within established timeframes
- Training, monitoring and reinforcing company policies, procedures, standards and guidelines
- Adhering to company safety policies and ensuring the safety of associates and customers
- Other responsibilities as assigned
- Must be 18 years of age or older
- Experience supervising 20 or more associates, including the responsibility for performance management and making employment decisions
- Great verbal/written communication and interpersonal skills
- Excellent decision-making and problem-solving skills
- Strong people management skills and ability to develop talent
- Flexible availability, including days, nights, weekends, and holidays
- Experience working in a retail environment, preferably in a managerial position
- Experience supervising 50 or more associates, including the responsibility for performance management and making employment decisions
- College degree OR equivalent combination of education and 3-4 years experience in retail or similar industry
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