Field Techncian

:

ManTech seeks a motivated, career and customer-oriented Field Technician to join our team in Altadena, California.

Responsibilities include but are not limited to:

• Resolves a broad range of technical issues in support of customer's computer and mobile hardware, software and network related issues

• Install, configure and troubleshoot software

• Maintain and update records and tickets using ServiceNow

• Provides support on an as needed basis outside of normal business hours

• Learn customers hardware and software environment to assist in manufacturing and fabrication support

• Alerts management to issues that may require escalation with details of the situation

Minimum Qualifications:

• 3-5 years desktop systems support experience in mid-to-large environments.

• At least one Technical Certification such as:

  • Apple (ACMT, ACSP)

  • Windows (MCSE, MOS)

  • CompTIA A+

• Experience using the ServiceNow problem/ticket management systems

• Strong understanding of Apple 15.3.1 Sequoia

• Experience with desktop imaging process and provisioning and managing computers in an Active Directory environment

• Familiar with Windows 11, Linux-RedHat 7, Apple Jamf, Personal Identification Verification (PIV), Two Factor Authentication

• Experience with supporting Mobile Devices

Preferred Qualifications:

• Bachelor's or associate degree in a technical discipline from an accredited college or university

Security Clearance Requirements:

• Must be a U.S. Citizen and be willing and able to obtain a Public Trust prior to starting this position

Physical Requirements:

• Must be able to be in a stationary position more than 50% of the time

• Constantly operates a computer and other office productivity machinery, such as a computer

• The person in this position frequently communicates with co-workers, management and clients, which may involve delivering presentations ad must be able to exchange accurate information in these situations