Technical Customer Success Manager (San Francisco)

Client Services Multiple locations Fully Remote

Technical Customer Success Manager

About Maisa

At Maisa, we're solving enterprise AI's biggest challenge: trust. We've created the first platform that enables enterprises to build reliable Digital Workers for automating knowledge work without production failures or traditional automation limitations.
We're pioneering Agentic Process Automation for regulated industries. From banking to healthcare, our Digital Workers deliver verified, traceable results that meet the strictest compliance requirements.
Join us in transforming how enterprises work by making AI accountable for mission critical processes, turning Digital Workers into trusted team members, and empowering the people who know the work to finally automate it.

The Role

We're seeking an experienced Technical Customer Success Manager to drive adoption, expansion, and value realization for enterprise customers implementing our agentic AI platform. This role primarily focuses on program/project management for enterprise-wide rollouts, coordinating implementation across multiple departments while ensuring consistent value delivery. You'll manage the full lifecycle of customer deployments, from initial technical implementation through broad organizational adoption. Reporting directly to leadership in our flat organization structure, you'll oversee complex, multi-stakeholder deployments to ensure customers achieve transformative results through our KPU technology.

The role is remote, based anywhere in Spain, with up to 25% travel time expected.

Key Responsibilities

• Lead complex, enterprise-wide rollout programs for maisa AI's platform across multiple customer departments
• Develop and maintain comprehensive project plans with clear milestones, timelines, and resource requirements
• Track and manage multiple parallel implementation streams and use cases across different business units
• Coordinate customer onboarding activities, including technical setup, user training, and knowledge transfer
• Build and maintain a use case repository to track implementation progress, measure success, and identify expansion opportunities
• Serve as the primary point of contact for technical and operational issues during implementation
• Develop scalable training programs and materials to enable customer self-sufficiency
• Establish KPIs and success metrics for each deployment phase and track progress against them
• Facilitate cross-functional collaboration between customer teams and maisa AI resources
• Identify and mitigate implementation risks through proactive program management
• Drive adoption through change management best practices and stakeholder engagement
• Provide regular project status updates to both internal and customer executive stakeholders

Required Qualifications

• 5+ years of program/project management experience for enterprise-wide technology implementations
• Proven track record managing complex rollouts of RPA, Process Mining, or similar automation technologies across multiple business units
• Strong program management skills with ability to coordinate parallel workstreams and dependencies
• Experience developing and executing customer onboarding and training programs at scale
• Technical aptitude to understand system integrations and implementation requirements
• Demonstrated ability to manage stakeholders at all levels, from technical teams to C-suite
• Excellent documentation skills for tracking use cases, implementation progress, and outcomes
• Experience with change management methodologies for technology adoption
• Business proficiency in Spanish and English; additional European languages a plus
• Bachelor's degree in Computer Science, Information Systems, Business, or related field, or equivalent experience
• Ability to travel up to 25% of the time

Desired Qualities

• Experience with enterprise-wide deployments of UiPath, Automation Anywhere, Blue Prism, Celonis, or similar platforms
• Certification in project management methodologies (PMP, PRINCE2, Agile, etc.)
• Experience creating and maintaining use case repositories and implementation playbooks
• Background in process optimization, business process management, or digital transformation
• Ability to develop scalable onboarding and training programs for enterprise customers
• Track record of successful change management initiatives in large organizations
• Self-starter mentality with ability to thrive in a fast-paced, founder-led environment
• Strong analytical skills for tracking program metrics and demonstrating customer value
• Comfort with ambiguity and ability to create structure in undefined scenarios
• Willingness to actively use AI tools to enhance productivity and effectiveness
• Preference for flat organizations and direct impact over management layers

What We Offer

• Opportunity to shape the future of accountable enterprise AI agents
• Competitive compensation package
• Flat organization focused on impact rather than hierarchy
• Work with cutting-edge computational AI technology
• Dynamic, experienced team of technical experts
• Continuous learning in the rapidly evolving field of Agentic AI

Department

Client Services

Locations

Spain Remote, Valencia Hybrid, Madrid Remote, Barcelona Remote

Remote status

Fully Remote

About Maisa

Maisa AI is an innovative Agentic Process Automation (APA) Platform that enables enterprises to create and deploy bulletproof AI Agents (Digital Workers) for automating knowledge-intensive processes. Our flagship product, Maisa Studio, streamlines the creation, deployment, and continuous improvement of AI Agents while maintaining full auditability and explainability through our unique Chain of Work approach.

We're building the future of enterprise automation with a platform that combines deterministic, code-based steps with AI reasoning, providing unprecedented transparency and reliability for mission-critical business processes.

Client Services Multiple locations Fully Remote

Technical Customer Success Manager

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