Customer Service Representative

Description

Company: Power of Fitness
Job Type: Full-time / Part-time (Remote)

Join Our Team as a Customer Service Representative

Love helping people and talking about fitness?

Power of Fitness in Palm Desert is looking for an enthusiastic, solutions-oriented Customer Support Representative to be the heartbeat of our member experience—both virtually and in person.

Why This Role Stands Out:
~Flexibility that actually works: Fully Remote job

~Immediate openings – we're hiring now and ready to onboard fast

~Be the difference-maker: You're the voice that turns first-time callers into lifelong members

~Real impact: Help people overcome obstacles and stay committed to their fitness journey

~Growing with purpose: Join an expanding team where your contributions shape our culture

What You'll Do:
~You'll be the go-to resource for our members and future members—answering questions, solving problems, and making every interaction feel effortless. Whether someone needs help with their membership, has a billing question, or wants to schedule a class, you'll provide the kind of support that makes them glad they called. You're part problem-solver, part fitness advocate, and full-time brand ambassador who creates experiences people remember.

You're Our Ideal Candidate If You:
~Genuinely enjoy connecting with people and making their day better
~Have a passion for fitness and wellness (gym rat or yoga lover—we want your energy!)
~Can seamlessly switch between remote independence and in-office teamwork
~Stay cool under pressure and turn complaints into compliments
~Take pride in being reliable, professional, and genuinely helpful

Requirements/Responsibilities

What You'll Actually Do:
~Be the Voice of Power of Fitness
~Handle inquiries through phone, email, and face-to-face conversations with professionalism and warmth—you're the person members trust
~Turn Problems Into Solutions
~Address questions, resolve issues, and guide members through sign-ups, cancellations, and account updates with ease and empathy
~Keep Everything Running Smoothly
~Maintain meticulous records of member interactions, payments, and service requests in our internal systems (because details matter)
~Team Up for Success
~Collaborate with your in-office colleagues to tackle escalated concerns and turn challenging situations into wins for our members
~Drive Improvement
~Track customer feedback, response times, and service quality metrics—your insights help us level up our member experience

What You Bring:

Must-Haves:
~High school diploma or equivalent
~Exceptional communication skills (written and verbal)—you can explain anything clearly
~Multitasking mastery—you handle multiple conversations without breaking a sweat
~Self-motivated work style that thrives in a hybrid environment
~Time management and attention to detail that keeps everything on track

Nice-to-Haves:
~Associate's or Bachelor's degree
~Customer service, support, or call center experience
~Bilingual (Spanish/English) – huge advantage!

Special Instructions

Please do not send any emails, resumes, or call.
We are making it really easy to apply for this Remote position.

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