Assistant Facility Manager

MalaceHR is seeking an Assistant Facility Manager to support the daily operations and maintenance of assigned facilities. This role works closely with the Facility Manager to ensure consistent, high-quality delivery of facility management services, including customer/client support, financial oversight, facility maintenance, vendor coordination, and workplace services. The Assistant Facility Manager plays a key role in maintaining operational excellence while building strong client and team relationships.

Key Responsibilities

• Assist the Facility Manager in the delivery of facility management and workplace services across assigned locations

• Maintain responsibility and accountability for day-to-day activities occurring at all assigned real estate locations

• Ensure high levels of client satisfaction through effective service delivery and proactive issue resolution

• Leverage delegation techniques to ensure coordinators are executing daily tasks accurately and on time

• Develop, define, and communicate best practices for routine operations and emergency response, with a strong focus on health and safety

• Act as an escalation point for coordinators and client employees, using sound judgment when making decisions

• Regularly rotate through assigned locations to build relationships, understand building-specific needs, and maintain visibility with client and internal teams

• Perform self-reviews to ensure accuracy of deliverables, including vendor proposals, work order verification, and reporting

• Mentor and support team members in developing facility and workplace expertise

• Proactively identify operational issues and collaborate with vendors and partners to implement effective solutions

• Support compliance with company audit standards, financial management requirements, and operational policies and procedures

• Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs); identify trends and implement corrective actions as needed

• Enforce company policies and training requirements related to safe and efficient operations

• Implement and monitor hazard control and safety practices, ensuring compliance with local codes and regulations

• Demonstrate strong collaboration and teamwork within the account team, contributing to continuous improvement initiatives

• Foster collaboration and partnership with client stakeholders and internal departments

• Oversee work order management, including timeliness, aging reviews, audits, stakeholder communication, and timely ticket closure

• Support facility soft services as needed, including meeting setup, conference room coordination, food services, parking, and vending

• Perform additional duties and responsibilities as assigned

Qualifications

• Bachelor’s degree preferred

• Minimum of two (2) years of experience in facility management, corporate real estate, third-party service delivery, or consulting

• Strong customer service, organizational, and time-management skills

• Excellent verbal and written communication skills

• Ability to multitask and manage competing priorities in a fast-paced environment

• Basic knowledge of building systems, including mechanical and electrical systems

• Proficiency in Google Suite preferred