Office Manager (FT)

: Job Purpose: The Office Manager will oversee the daily operations of the office which includes call center, accounting and audit functions. They will ensure a smooth, productive working environment that enables us to service our clients with the highest level of quality while being efficient. Duties and Responsibilities:

• Oversee and manage call center operations
• Correspond with Management to complete assigned tasks
• Submit and reconcile various accounting reports
• Act as the point of contact for owners
• Maintain confidentiality of all documents and reports
• Assist in the onboarding and management of employees
• Oversee the daily office operations and ensure the smooth running of all administrative processes including audit
• Review and analyze call center as well as other areas for process improvement
• Develop and implement office policies and procedures
• Handle basic bookkeeping duties
• Assist in routine buybacks
• Ensure stores are adequately stocked with supplies and materials
• Monitor inventory of office supplies and order new materials as needed
• Contact vendors and service providers as needed
• Serve as the primary contact for phone and email inquiries
• Maintain a safe and neat office environment
• Hires, disciplines, terminates
• Other duties as assigned

Qualifications:

• Quick and independent learner
• Proven leadership/supervisory experience
• Ability to self motivate
• Proficient in Quickbooks
• Success achieving and surpassing sales goals
• Organized and orderly
• Excellent technical, problem solving, and analytical skills
• Exceptional organizational skills
• Strong written and oral communication skills
• Proficient in Microsoft Office
• Work well in team environment
• Ability to work flexible hours, including weekends and holidays
• High school diploma or GED
• Valid Driver's License
• Ability to pass driving, drug, and background screening

Working Conditions: This position requires working alone, shift work, working outdoors, and working with challenging customers. Physical Requirements: Be able to lift up to 15 lbs. on a regular basis. Direct Reports: Call Center Representatives, Administrative Assistant. About uBreakiFix:

uBreakiFix is an American chain of electronic repair shops, founded in 2009 with over 832 locations in 2016 across the United States, Canada and the Caribbean. They are most commonly known for repairing all kinds of household electronics. In August 2019, uBreakiFix was acquired by Asurion, LLC, an insurance company.