Automotive BDC Agent / Customer Care Specialist

Competitive Pay: $19 – $26 per hour (experience determines rate)

At DriveFamilyFirst LLC, we’re more than just a Nissan and Mazda dealership in Elk Grove, California — we’re a customer-driven team that believes every interaction should feel like family. Our mission is clear: Driving people and communities forward. As our BDC Agent, you’ll be the voice of the dealership, creating the very first impression that sets the tone for each customer’s experience.

This is a dynamic, hybrid role perfect for someone who thrives on variety. You’ll primarily focus on BDC (Business Development Center) responsibilities, but you’ll also step in to assist with cashiering and customer service tasks when needed. If you’re energetic, tech-savvy, and looking for a career path in the automotive industry, this is your chance to grow with us.

Job Summary

As a BDC Agent, your main mission is to connect with customers, build trust, and schedule appointments that drive traffic to our showroom and service department. You’ll handle calls, texts, emails, and online leads, all while mastering Nissan and Mazda product knowledge. On top of that, you’ll support the dealership team with cashiering and administrative tasks, giving you exposure to multiple areas of the business. This is a full-time opportunity that includes some evenings and Saturdays. You’ll work closely with sales, service, and management, making this role an exciting stepping-stone toward opportunities in Sales, Service, Parts, Office Administration, or Customer Service.

Key Responsibilities

BDC / Sales Support

- Handle inbound and outbound calls with professionalism and enthusiasm - Respond promptly to internet, email, and text leads using dealership processes - Answer questions on vehicle availability, features, and dealership services - Build strong product knowledge of Nissan and Mazda vehicles - Schedule qualified sales and service appointments - Accurately log all customer interactions in Eleads, CDK, Dealerlogix, XTime, and Vollie - Follow up with unsold showroom traffic, past customers, and service clients - Consistently achieve daily and monthly appointment-setting goals

Customer Service / Cashiering

- Greet and assist customers warmly upon arrival - Accurately process customer payments for service, sales, and parts - Answer and route incoming calls from the dealership’s main line - Provide light administrative and customer support as needed

What We’re Looking For

Requirements:

- Prior customer service experience - Strong verbal and written communication skills with a professional phone presence - Tech-savvy and quick to learn new systems; MS Office familiarity is a plus - High-energy, positive attitude with a passion for customer care - Ability to multitask in a fast-paced environment with attention to detail - Reliable, punctual, and a true team player - High school diploma or equivalent

Preferred Skills:

- Previous automotive BDC, call center, or sales experience - CRM experience with Eleads, CDK, Dealerlogix, XTime, or Vollie - Bilingual (Spanish highly desirable) - Cashiering or cash-handling experience

What We Offer

- Competitive Pay: $19 – $26 per hour (experience determines rate) - Performance Bonuses to reward results - Medical, Dental, and Vision Insurance - 401(k) with Company Match - Paid Time Off (PTO) & Holidays - Employee Discounts on Vehicles, Parts & Service - A positive and supportive team culture - Clear career path with advancement opportunities in Sales, Service, Parts, Office Administration, or Customer Service

Ready to Grow With Us?

If you’re motivated, outgoing, and ready to launch a career in the automotive industry, we’d love to meet you. At DriveFamilyFirst LLC, you’ll gain valuable experience not just in BDC but across multiple dealership departments. From admin support to service advising to sales — this role is your gateway to a long-term automotive career. Apply today and start building your future with a dealership that treats both its customers and employees like family.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity. All employment decisions are based on qualifications, merit, and business needs. We provide reasonable accommodations to individuals with disabilities and will consider qualified applicants with criminal histories in a manner consistent with applicable law.