Front Office Receptionist (FT)
- Answer phones professionally, promptly, and with a positive attitude.
- Produce the daily patient schedule.
- Schedule patient appointments via phone requests, web forms, walk-ins, family member referrals, fax or email authorizations, and checking out after patient visits.
- Request authorizations for patient visits.
- Verify current insurance prior to patient's appointment.
- Check-in patients including collecting co-payments, patient insurance information and ID cards. Provide patient with up-to-date intake forms.
- Check patient vitals and room the patient before seeing the provider.
- Perform ancillary tests as needed.
- Responsible for scanning patient documents into the practice management system and filing patient charts post-visit.
- Managing all fax requests which may include medication refills, prior authorizations, and other requests.
- Manages patient reminders by generating patient lists, verifying insurance, and notifying patients to. schedule an appointment by phone and by letters.
- Sends progress notes to referring physicians after patient visit.
- Assists with practice marketing and patient or physician outreach.
- Contributes to social media presence and outreach.
- Cleans the front office and assists in maintaining a clean and tidy patient waiting room, exam rooms, etc.
- Manages special projects or initiatives as assigned by Office Manager or physicians.
- High School Diploma
- Bilingual English and Spanish.
- Front office skills including word processing, creating forms, using office equipment.
- Excellent interpersonal skills and cheerful disposition towards patients in phone communications and in-person visits.
- Strong work ethic and excellent attention to detail
- Pro-active and self-motivated
- Sincere desire to provide patients with exceptional service
- Effective time management and multi-tasking
- Experienced with social media and general marketing
- Bilingual English and Armenian
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