Customer Success Agriculture Field Specialist - West (California)

Join our team

TELUS Agriculture & Consumer Goods (TAC) is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.

Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.

Here’s the impact you will make and what we will accomplish together

TAC is leveraging our world-leading technology and innovation to tackle one of the most pressing social challenges of our time – achieving more efficient production while lowering the impact on the environment. We believe that by delivering data insights and digital solutions that empower and connect producers to consumers we can improve the quality, safety and sustainability of our food and consumer goods.

We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses with more accuracy, efficiency and profit and create unified, trusted and sustainable food and consumer goods value chains.

About the role

The Customer Success Field Specialist will provide the leadership necessary to manage, support and grow TELUS Agronomy enterprise relationships with new and existing accounts, locations and customers. The role has primary responsibility for training and fostering adoption of TELUS Agronomy’s enterprise precision software. The Customer Success Field Specialist will work with targeted organizations to ensure they have a successful onboarding experience and will serve as the key customer contact, essentially owning the success of their region. The position is fully remote and will be responsible for traveling to remote locations within your assigned region per customer requirements in order to drive customer feature adoption and usage of the Agronomy toolset. We are looking to fill up to five positions to cover five key geographical areas across the United States.

Here’s How

This is a highly visible position that will interact at every level internally and externally to help our enterprise customers grow their usage of the TELUS Agronomy system. The Customer Success Field Specialist is engaged at the account level in providing recommendations, proactive advice through all phases of the customer life cycle with the customer, and hands-on training in the field for an assigned customer list within a specific region.

• Lead and demonstrate the use of TELUS Agronomy's data and technology.
• Identify training needs and methods to grow use of TELUS Agronomy field software and customer satisfaction.
• Aid the Customer Success team in developing training materials for the purpose of channel education.
• Plan and lead software training and educational meetings (in-person and via webinars).
• Develop and document feature use-cases for new product development and/or enhancements.
• Identify, summarize, and communicate requirements for software solutions.
• Conduct regular planning with key accounts to ensure the software is meeting their needs.
• Foster the adoption of TELUS Agronomy software and services to new and existing customers.
• Identify, analyze and prioritize enterprise account goals, product opportunities and innovative adoption concepts.
• Provide an excellent customer service experience, especially when customers have time sensitive issues.
• Advocate for the customer’s technology and influence change.
• Effectively track all activities in Salesforce and maintain good account structure for new, closed, or modified user or location accounts.
• Utilize robust reporting to understand your effectiveness, determine next best actions and update routing plans for maximum impact.

Key competencies required

Service Proficiency

• Proficiently anticipate, identify and resolve customer concerns promptly and effectively.
• Utilize customer familiarity, industry and market knowledge to successfully present and demonstrate TELUS Agronomy software to clients.
• A remarkable aptitude for assisting and training customers with technology.
• Act with a sense of urgency to execute and implement strategies that positively impact adoption and grow client usage of TELUS Agronomy software.
• Provide support for key customers via phone or email outside of documented business hours as necessary.
• Successfully follow and implement key Customer Success milestones and provide feedback on ever-evolving metrics for Customer Success.

Technical Expertise

• Possess a moderate understanding of precision ag hardware and software.
• Excellent knowledge of farming practices and agricultural equipment and electronics.
• Develop knowledge of TELUS Agronomy’s products and pricing strategies.
• Develop an excellent knowledge of TELUS Agronomy’s internal tools for the purposes of account setup/modification and troubleshooting.

Teamwork

• Collaborate and communicate timely and accurate information regarding customer issues and concerns to other members of the Customer Success team.
• Accurately track all customer interactions in the CRM program which includes regularly updating and maintaining the CRM information.
• Eagerness to learn and undertake additional responsibilities in an ever-changing, fast-paced environment.

Interpersonal Skills

• Desire to delight customers on a daily basis through excellent customer service practices and a customer first mentality.
• Ability to build appropriate rapport and establish constructive and effective relationships with peers in support of our customers and their needs.
• High level of personal integrity, confidentiality, and accountability.
• Ability to adapt personal style, work methods, and individual capabilities to contribute to TELUS Agronomy’s Customer Success goals.
• Excellent planning, time management, communication, presentation, and organizational skills.
• Enthusiasm to reach goals and deliver results.

What you bring to this role

• Post-secondary education (Bachelor’s Degree preferred) in a related field such as Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture.
• Minimum of 1-3 years of account management experience in an Agricultural related field with the use of a web-based or mobile platform.
• Knowledge of farming practices and equipment.
• General knowledge of the principles and practices of soil fertility, fertilizer recommendations, site-specific agronomy, and GIS systems/GPS technologies.
• The position is fully remote and will be responsible for traveling to remote locations within your assigned region per customer requirements in order to drive customer feature adoption and usage of the Agronomy toolset.

Job Information

Location - Remote
Employment Type - Full Time
Career Stream Level - P2

Due to the fact that this role is posted in different locations, please ask your recruiter about salary ranges because our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the particular applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.

Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.

In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).

Join us

Collectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.

Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn’t matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion for enabling remarkable human outcomes?

Together, let’s make the future friendly.

Accessibility

TELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process

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