Program Manager I (Shift Supervisor)

Job Description and Duties

**Pending Human Resources Approval**

Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply.

The California State Warning Center (CSWC) is responsible for Alert, Warning and Notification of Local Government, State Government Agency and Departments, and Federal Government entities of on-going or potential man-made or natural disasters. The branch is also responsible for providing ongoing 24-hour situational awareness and analysis of events, and providing recommendations of courses of action to Cal OES leadership in accordance with current policies and plans.

Under the general direction of the Program Manager II, the Program Manager I (Night and Weekend Manager) serves as the designated on-site supervisor for CSWC operations during evening, night, and weekend hours. This position exists to ensure continuous first-line management presence on the watchfloor when daytime managers are not on duty. The incumbent directly supervises watchstanders, ensures adherence to standard operating procedures, maintains quality control of all CSWC products and notifications. This work schedule may change based on future staffing actions.

The Program Manager I is responsible for maintaining watchfloor readiness, managing the CSWC response to incidents and events, and ensuring timely and effective action on resource requests, incident alerts, notifications, and EDO decision-support products. The incumbent oversees shift turnover, monitors staff performance and accountability, and coordinates with the Duty Manager rotation and daytime management to ensure continuity of operations. Additionally, the Program Manager I supports training and professional development of assigned staff and assists the Program Manager II with program objectives for the branch.

You will find additional information about the job in the .

Working Conditions

In Office : This position supports and manages the day-to-day business operations for Cal OES which is handled in an office location. This is not considered a hybrid telework position.

DMV Pull Program : Participation in the DMV Pull Program is required. The position(s) require(s) a valid Driver’s License (DL). You must answer the questions addressing your DL on your application. Ensure you provide your DL number, class, expiration date, and any endorsements and/or restrictions.

Conflict of Interest (COI) : This position is designated under the Conflict of Interest Code and is required to complete Form 700 within 30 days of appointment. Failure to comply with the Conflict of Interest Code requirements may void the appointment.

Special Requirements

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Background Investigation : Candidates are required to submit to a background investigation process, including but not limited to Live Scan fingerprinting to obtain Department of Justice and Federal Bureau of Investigations clearances.

Application Package Requirements

To have your application considered for this job opportunity:

• List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678.
• List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678.
• Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours.
• You must complete the “DUTIES PERFORMED” on the State Application ( do not note “see attached resume” in this section ). Failure to comply and your application is considered incomplete.
• SROA and Surplus are encouraged to apply and must submit a copy of their letter.
• Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service.

If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency.

NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail.

**A candidate pool may be established for subsequent vacancies.**

**All hires may be subject to a criminal background check.**

**We encourage applicants to apply electronically.**

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Operational Experience and Watchstanding

• Experience working in a State Warning Center, Emergency Operations Center (EOC), watch center, dispatch center, or similar 24/7 incident coordination environment.
• Ability to serve as the on-site supervisory authority during periods of limited or no management presence, including nights, weekends, and holidays.
• Experience with Watchstanding operations, shift turnover procedures, and maintaining continuity of operations across shift changes.
• Ability to analyze rapidly evolving situations and synthesize information into actionable recommendations for decision-makers.
• Experience processing, tracking, and managing resource requests, mission tasks, or equivalent operational workflows in a multi-agency coordination environment.
• Experience maintaining operational logs, incident documentation, notification records, and shift reports with a high degree of accuracy and accountability.

Leadership, Supervision, and Staff Development

• Ability to lead and supervise a team in high-stress, time-sensitive operational environments requiring sustained vigilance and independent judgment.
• Knowledge of the principles and practices of effective leadership, employee supervision, performance management, and progressive discipline.
• Ability to develop staff proficiency through on-shift training, coaching, mentoring, and structured development programs.
• Ability to create and sustain a collaborative team environment and to foster personal and team resilience and well-being in a high-stress operational setting.
• Ability to monitor staff performance, attendance, and conduct during assigned shifts, and to document and address issues in accordance with Cal OES personnel policies, CalHR, and State Personnel Board laws, rules, and regulations.

Communication and Coordination

• Ability to communicate effectively, both orally and in writing, with discretion, clarity, and professionalism to individuals at all organizational levels, including executive leadership, duty officers, interagency partners, and field personnel.
• Ability to establish and maintain collaborative working relationships with internal and external stakeholders, including state emergency response agencies, federal partners, local government, and the private sector.
• Ability to maintain a high degree of confidentiality when handling sensitive operational, personnel, or law enforcement information.

Technical Proficiency and Systems Knowledge

• Proficiency with emergency management software, communication systems, and monitoring platforms. Experience with technology such as emergency management systems, mass notification platforms, media monitoring tools, seismic/weather monitoring systems, GIS tools, satellite and mobile radio communications, and alert and warning platforms.
• Ability to direct staff in the development, review, and quality control of program-related documentation, including operational products, standard operating procedures, incident reports, and notification content.

Emergency Management Knowledge

• Knowledge of state disaster preparedness, response, and recovery protocols and procedures, the state’s disaster response structure and governance, and the roles and responsibilities of key agencies in the state’s disaster response framework.
• Knowledge of the Standardized Emergency Management System (SEMS), National Incident Management System (NIMS), and the Incident Command System (ICS).
• Willingness and ability to respond to activations and support extended operations during emergencies, including deployment to the State Operations Center (SOC), or field locations.

Schedule and Availability

• Willingness and ability to work a non-traditional, fixed schedule consisting of weeknight evening/night shifts and weekend evening shifts as the designated Night and Weekend Manager.
• Capacity to perform at a high level during overnight and weekend hours while consistently meeting operational standards and deadlines.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Cal OES employees are eligible for a number of benefits and working for us is a great opportunity to join a committed team. Benefits include but are not limited to the following:

• Free Parking
• On-site Gym and Locker room
• Electric Carport
• Excellent CalPERS state pension plan
• 401(k) and 457(b) Plans
• Flexible Schedules
• Generous paid time off
• Health, dental & vision insurance for the employee or the employee's family
• Investment in careers development
• Located near many local eateries, financial institutions, and the Light Rail Station

Statement of Qualifications

All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ will disqualify an applicant from consideration.

A resume in lieu of the SOQ responses will disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration.

Please review the Duty Statement and Desirable Qualifications for this position.

SOQ FORMAT INSTRUCTIONS :

• The SOQ should be no more than two pages, single-spaced in 12-point Arial font - Name in upper right corner of each page; numbered in order.

PLEASE ANSWER THE FOLLOWING :

1. Describe your background, experience, education, and/or training that qualifies you for this position.
2. As a Program Manager I, in the State Warning Center, you oversee 24/7 operations and critical incident notifications. Describe your experience leading teams in time-sensitive situations. How do you ensure operational readiness, staff accountability, and effective communication during emergencies?

For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please refer to the Statement of Qualifications (SOQ) section at the bottom of this job bulletin for the filing instructions and the SOQ Question(s). Applications submitted without the SOQ may not be considered.