IT Support/Student Learning Specialist

This is a direct hire position, 100% on site, up to 70k/year with outstanding school benefits.

Position Summary

This position serves a dual function, supporting the school's technology ecosystem while helping students develop responsible and effective technology skills. This role partners with faculty, staff, students, and families to ensure technology resources are reliable, accessible, and aligned with educational goals.

The ideal candidate combines strong technical troubleshooting abilities with a passion for supporting students and educators in the effective use of technology within a learning environment.

Key Responsibilities

Technology Operations & User Support (Approximately 60%)

Technical Support

• Provide front-line technology support for faculty, staff, and students.
• Troubleshoot hardware, software, connectivity, and account-access issues.
• Support classroom and instructional technology to ensure consistent functionality.

Device & Asset Management

• Assist with deployment, maintenance, and lifecycle management of school-owned devices.
• Maintain accurate inventory records for technology assets and software subscriptions.
• Support equipment procurement, evaluation, and replacement planning.

Systems Administration

• Manage user accounts, permissions, and access controls across school technology platforms.
• Help maintain the integrity, security, and efficiency of core administrative and learning systems.
• Support data management processes and user access requests.

Infrastructure Coordination

• Monitor technology resources and escalate issues when appropriate.
• Collaborate with external vendors and service providers on technology projects and maintenance activities.
• Support wireless connectivity, printing services, and other operational technology needs.

Cybersecurity & Digital Safety

• Implement and support technology safety measures and content-filtering solutions.
• Promote responsible use of school technology resources.
• Assist with security best practices, compliance requirements, and risk mitigation efforts.

Student Learning Specialist (Approximately 40%)

Program Development

• Develop and deliver age-appropriate lessons that promote responsible and effective technology use.
• Integrate technology skill development into the broader educational experience.
• Adapt learning experiences to meet the needs of students across multiple grade levels.

Student Instruction

Facilitate engaging learning experiences focused on topics such as:

• Online safety and responsible digital behavior
• Privacy awareness and personal information protection
• Cyberbullying prevention and positive online interactions
• Critical evaluation of digital content and information sources
• Digital footprint awareness and online reputation
• Ethical use of technology and intellectual property

Faculty Support

• Partner with educators to enhance technology integration within classrooms.
• Provide guidance on instructional technology tools and effective digital learning practices.
• Facilitate technology-focused training sessions and professional learning opportunities.

Family Engagement

• Support initiatives that help families navigate technology-related topics affecting students.
• Share resources and best practices regarding digital wellness, online safety, and emerging technology trends.

Qualifications

Required

• Bachelor's degree in Information Technology, Educational Technology, Computer Science, Education, or a related field.
• Two or more years of experience providing technical support, technology services, or educational technology support.
• Experience working with children, students, educators, or youth-focused programs.
• Demonstrated ability to communicate technical concepts clearly to diverse audiences.

Preferred

• Experience in a school, educational, nonprofit, or youth-focused environment.
• Experience supporting cloud-based productivity and collaboration platforms.
• Familiarity with student information systems, learning management systems, or educational technology tools.
• Industry-recognized technology or educational technology certifications.

Skills & Competencies

• Strong customer-service orientation and interpersonal skills.
• Excellent troubleshooting and problem-solving abilities.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Effective written and verbal communication skills.
• Commitment to fostering a positive and supportive learning environment.
• Ability to work collaboratively with students, faculty, staff, and families.
• Understanding of age-appropriate technology use and digital learning practices.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.