Media Technologies Engineer

The Media Technologies Engineer will work under the direction of the Manager of Media Technologies, supporting the Red Bull Media House (RBMH) infrastructure and post-production operations. This position is part of the enterprise IT department and will collaborate closely with both the IT infrastructure team and RBMH teams.

The Media Technologies Engineer will be responsible for maintaining, troubleshooting, and deploying 24/7 post-production media systems that provide secure, highly available editing and finishing workflows. These systems include shared storage, media asset management, ingest and transcoding services, non-linear editing (NLE) applications, and archiving/backup platforms.

The ideal candidate will have hands-on experience with modern post-production workflows in both on-premises and cloud-connected environments.

Areas that play to your strengths

All the responsibilities we'll trust you with:

• Monitor system health and availability in a 24/7 post-production environment and respond to incidents.

  Support Elements and Dell PowerScale shared storage, including permissions, performance tuning, and client connectivity.

  Provide connectivity support for editing workstations, edit bays, and finishing suites (Windows and macOS).

  Support media asset management, including content indexing, search, and retrieval workflows.

  Support recording, ingest, transcoding, proxy generation, and media delivery tools and services.

  Maintain archive and backup workflows, including restoration, retention management, and overall media lifecycle management.

• Support the Media Technologies Manager in collaborating with editors, producers, and finishing teams to define and maintain day-to-day workflows.

  Troubleshoot issues with non-linear editing (NLE) applications—especially Adobe Premiere, Avid Media Composer, and DaVinci Resolve—as well as related integration points (including storage, MAM, transcoding, and review systems).

  Help optimize workflows for content handoff among field, post-production, and distribution teams.

  Provide end-user training and guidance on post-production systems and best practices.

  Offer direct technical support and collaboration to the Director of Post-Production and the post-production team to meet delivery deadlines and workflow requirements.

  Drive continuous improvements in system reliability, performance, and user experience.

  Provide event and on-location support for production workstations, end users, and recording workflows as needed.

  Stay current with post-production technology trends and standards and share relevant insights with the team.

  Assist in evaluating new tools and vendors, including performing basic testing and gathering stakeholder feedback.

• Experienced in troubleshooting and configuring Linux, Windows, and macOS systems.

  Skilled in deploying, patching, and managing workstations and servers (both physical and virtual) using client management tools.

  Proficient in troubleshooting and configuring network services and devices (with a preference for Cisco) that support media workflows.

  Collaborates with enterprise support partners to define, implement, and maintain standards.

  Maintains on-premises and remote data center racks, cabling, and media technology equipment.

  Committed to continually enhancing digital security across post-production infrastructure and workflows.

• Work collaboratively across functions with stakeholders in post-production, production, and IT.

  Provide regular updates and escalate risks, incidents, and decision points to the Media Technologies Manager as needed.

  Experience with ticketing systems and Agile/SCRUM methodologies is a plus.

  Communicate directly with end users to diagnose issues, set expectations, and provide status updates.

  Able to work effectively both as part of a team and independently as a self-starter.

EXPERIENCE

Your areas of knowledge and expertise

that matter most for this role:

• Strong understanding of production and post-production workflows, frame rates, codecs, and common media file formats
• Extensive experience with creative workstation and server hardware in both physical and virtual environments
• 5+ years of experience with IT infrastructure, including networking, servers, storage, and backup solutions
• 5+ years of experience administering and troubleshooting Linux, macOS, and Windows, including deployment/imaging and endpoint management tools
• Solid understanding of network topology and network troubleshooting (Cisco experience preferred)
• Experience with virtualization platforms (preferably Dell VxRail/VMware) and data center infrastructure
• Experience working with cloud services and environments, including cloud storage and compute resources
• Scripting and automation experience is an advantage
• Working knowledge of IT Service Management processes, including Incident, Problem, and Change management
• Demonstrated ability to collaborate across teams in a global organization and to adhere to shared standards
• Strong communication, documentation, and customer support skills, with an approachable, team-oriented mindset
• Strong analytical, organizational, and prioritization skills
• Willingness to work outside core business hours when necessary
• Bachelor’s degree or equivalent relevant professional experience

• Travel 10-20%
• Permanent