Assistant Spa Director

Heights Wellness Retreat

Mission Viejo, CA

Benefits
401(k)
Bonus based on performance
Employee discounts
Free food & snacks
Free uniforms
Health insurance
Paid time off
Our brand purpose is to Elevate the Lives of the People we Touch . Become part of the team at Massage Heights and help build and guide your team to inspire, educate, and promote a balanced lifestyle for every Member and guest who walks through the door. This position is the beginning of building a rewarding career in a dynamic industry.
Company Perks
Personal and Career Development
Robust Leadership Training
Beautiful Retreats
Massage Heights Family FundEmployee Discounts
Digital Work Environment
Competitive hourly pay with commission and bonus opportunities!
Schedule / Expected Work Hours
6–8-hour shifts
Required 1 weekend shift
Days and night shifts available
Weekends, evenings, and holidays are required
Job Summary
The essential duties and responsibilities of the Assistant Retreat Director position are designed to assist the Retreat Director in exceptional guest service and team member satisfaction.
Responsibilities
Directly assist the Retreat Director in supervising all aspects of Retreat operations, from driving revenue and profitability to managing inventory, ensuring brand systems and processes are adhered to with consistency through each shift
Assist as assigned with recruitment, hiring, training, developing and retaining top talent
Plan and implement Front Desk Sales Associate training; in-the-moment coaching, role-playing, and training are essential for the success of the Front Desk Team
Stay updated on all services, products, and promotions, and be diligent in setting an example for your team
Effectively manage team member schedules to ensure proper execution of daily operations
Collaborate with the Retreat Director to set individual team member and overall Retreat goals; create plans and convert plans into action to meet and exceed goals
Lead by example, demonstrating the ability to achieve personal as well as team goals
Qualifications
At least 1-year face-to-face sales or retail management experience
Self-starter mentality with leadership, organization, communication, and interpersonal skills
At least 1-year experience in training, coaching, and conflict resolution
Demonstrate a working knowledge of computers and standard software
Basic business math skills
Must be able to work varied hours including weekends, evenings, holidays, etc.
Company Overview
Massage Heights is a national franchise U.S. and Canadian chain of massage and skincare Retreats that are locally owned and operated by small business owners. Our franchisees are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We offer massage therapy and skincare in beautiful, serene environments and are committed to supporting our member's and guests’ wellness goals through providing therapeutic and healing services.
Company Values
Loyal
Authentic
Passionate
Diligent
Take the Next Step - Elevate Your Career
We are looking for the next great Assistant Retreat Director to join our team. For immediate interview consideration, please complete this short application, and we will follow up regarding next steps.
Compensation: $18.00 - $35.00 per hour
At Massage Heights, we believe in the healing power of touch. We believe the work of massage and skincare therapists truly does change the world one fantastic body at a time. We believe our team members promote healing by providing mental and physical wellness.
We value being Loyal, Authentic, Diligent, and Passionate. We work to build a diverse and inclusive organization and are loyal to our Team Members. We are authentic in our commitment to making Massage Heights the massage provider of choice. We are passionate about our Guests. We are diligent in providing a consistently elevated experience.
Join the Team at Massage Heights

Posted 2026-01-24

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