Resident Relations Coordinator

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The Resident Relations Coordinator ("RRC") supports the General Manager ("GM") and/or the Lifestyle Director by providing exceptional, responsive service to every resident or guest they encounter. The RRC is the interface who executes a variety of concierge/social/resident functions enhancing the resident experience at their property or community. The RRC is tasked with understanding residents' expressed and unexpressed preferences and executing a full-service hospitality platform under the direction of the GM and Lifestyle Director. The RRC is customer focused with excellent interpersonal communication and organizational skills and has a "can do" attitude. He/she must understand and adopt all community management tools on a daily basis to enhance the lifestyle of every resident. In addition, the RRC supports and executes administrative tasks as directed by the Board of Directors and management. This position requires skilled representation (verbal, written, visual) at all times, with peak emphasis on delivering friendly, helpful and professional service to all residents, co-workers and management.

ESSENTIAL DUTIES AND RESPONSIBILITIES may include but are not limited to:

• Identifies and clarifies residents' expressed and unexpressed needs, answers questions and gives

direction and instructions in a professional helpful manner.

• Work directly with the Lifestyle Director and in partnership with the onsite General manager, to

create and implement relevant, innovative activities and programs that build community in the neighborhood.

• Able to positively interact and build relationships with homeowners, management, developers,

and potential owners.

• Responsible for assisting the Lifestyle Director with all the on-site production and execution of

events and programs- with an emphasis on outdoor activities.

• Publicize programs, events and neighborhood news via various social media channels.
• Assists in the production of quarterly newsletters, blog posts and weekly communication to

homeowners

• Set and adhere to the highest standards of performance by personal follow-up to ensure that the

service is being provided.

• Demonstrate a routine and effective ability to graciously adjust to changing circumstances.
• Must be able to develop relationships with vendors and businesses to facilitate activities and

events.

• Takes, records and relays messages accurately, completely and legibly.
• Monitors all property access points through the operation of Surveillance Camera system where

applicable and routine inspections of facilities. Reports all suspicious activity to proper authority to insure continued resident safety.

• Complies with service expectations and company standards as well as policies and procedures.
• Accommodates Resident requests expediently and courteously within 24 hours of initial call.

Follows up with person assigned to task and Resident to ensure completion of the request.

• Attends and participates in designated meetings or functions as required by the General Manager

or the Board of Directors.

• Administers the access control program, which includes the issuance of FOBS and updates

tracking software.

• Work directly with the homeowners to develop relationships, anticipate needs and gauge

interests.

• Must have strong discipline, be able to work independently and accomplish projects at a superior

level with little supervision.

• Maintains complete knowledge and complies with the HOA's policies and procedures.

Requirements:

• Will possess past Resident Services, Customer Service and/or Hospitality experience. Is highly

organized and detailed oriented with a "can do" team player attitude. Has excellent communication and customer service skills and is administratively strong. Is proficient in MS Office with the willingness and ability to learn company internal software. Can multitask while working at times under pressure and in a diverse environment. Must be passionate about providing our residents exemplary customer service at all times.

• Demonstrates consistent effective written, verbal and listening communication skills.
• Demonstrates problem-solving abilities independently and responsibly.
• Has the ability to quickly adapt to change both in client needs and policies and procedures which

have been implemented by management and the HOA Board of Directors.

• Able to work independently and as a team and prioritizes daily workload efficiently and

professionally.

• Receptive to receiving constructive feedback regarding personal performance for professional

development.

• Must work effectively with co-workers, residents and others by sharing ideas in a constructive and

positive manner; listens to and objectively considers ideas and suggestions; keeps commitments and keeps others well informed of work progress, timetables and issues; address' problems and issues constructively to find mutually acceptable and practical business solution; address' others by name, title or other respectful identifier.

• Must be flexible in work schedule which may include AM/PM shifts, weekends and holidays. This

position will be required to work Wednesday through Sunday (Wednesday and Thursday from 8am - 5pm and Friday through Sunday from 11am - 8pm). EDUCATION and/or EXPERIENCE

• High school diploma or equivalency required. College level courses in business or hospitality

preferred.

Compensation: $21.00 per hour