Learning and Development Trainer

Job Summary

The Credit Union Learning & Development Trainer plays a critical role in building and scaling a high-performance learning culture that supports Farmers Insurance Federal Credit Union’s strategy to significantly accelerate growth over the next four years. This role is responsible for designing, delivering, and continuously improving engaging, performance-based learning solutions that enhance employee capability, accelerate readiness, and drive measurable business outcomes.

The Trainer delivers standardized new hire, technical, process, and professional skill training through instructor-led, virtual, and blended learning modalities. Learning solutions are aligned to organizational strategy, operational priorities, and member experience standards to ensure consistency, scalability, and impact.

This role partners closely with business leaders, subject matter experts, and the Organizational Development team to translate business needs into actionable learning solutions. Learning effectiveness is evaluated using the Kirkpatrick Model, assessing learner reaction, knowledge acquisition, on-the-job application, and positively impacting business results.

Essential Job Functions

· Designs, delivers, and continuously improves scalable learning solutions aligned to organizational growth strategy.

· Facilitates instructor-led, virtual, and blended learning experiences grounded in adult learning principles.

· Conducts learning needs analysis and performance gap assessments.

· Build and maintain classroom, virtual, digital, and performance support programs.

· Partners with leaders and subject matter experts to align learning to business outcomes.

· Supports onboarding and role readiness to accelerate time-to-proficiency.

· Provides feedback, insights, and development recommendations using learning data.

· Administers and maintains the Learning Management System (LMS) and Knowledge Base System.

· Leverages learning technologies for scale and just-in-time learning.

· Develops and apply multi-level learning evaluations, including the Kirkpatrick Model.

· Participates in cross-functional projects supporting systems and process improvements.

· Ensures inclusive, equitable, and results-driven learning practices.

Physical Environment

Required job duties are normally performed in a climate-controlled office environment, with some exposure to uncontrolled outside environmental conditions and travel via automobile and/or commercial transportation.

Preferred Education & Credentials

· Bachelor’s degree in organizational development, Adult Education, Instructional Design, Human Resources, or a closely related field preferred.

· Proven experience designing, delivering, and continuously improving scalable learning solutions that drive performance, accelerate readiness, and support business growth.

· Financial Service Industry experience

Experience Requirements

· Minimum of 2 years of experience developing, implementing, and delivering training solutions required

· Proven Experience delivering instructor‑led and virtual learning in a regulated or service‑focused organization preferred

Additional Qualifications

· Strong facilitation, verbal communication, and active listening skills with excellent written communication abilities

· Ability to perform work independently with minimal supervision in a fast‑paced, growth‑oriented environment

· Demonstrated skill in developing learning toolkits, user guides, facilitator manuals, job aids, and standard operating procedures

· Strong visual design skills with a passion for creating engaging learning experience

· Solid technical aptitude and comfort using learning technologies and digital tools

· Proficiency in Microsoft Office applications; LMS experience strongly preferred

· Effective time management, prioritization, and adaptability in a dynamic business environment

Travel Requirement

Estimated travel of up to 25%, subject to change based on business needs and growth initiatives.

Job Accountabilities

· Enable performance and readiness through high‑impact learning

· Support scalable growth by reducing time‑to‑competency and improving consistency of execution

· Contribute to a culture of accountability, continuous learning, and measurable business results

Competencies

· Learning Agility

· Business Acumen

· Collaboration and Influence

· Performance Orientation

· Customer and Member Focus

· Digital and Technical Fluency