Complaint Intake Support Technician

Job Description and Duties

Under the general direction of the Complaint Intake Supervisor I, the Office Technician, Typing (OT) provides clerical and technical support for the Complaint Intake Unit within the Enforcement Division of the Board of Registered Nursing (BRN). The OT is responsible for processing incoming complaints, obtaining legal documents, processing incoming and outgoing mail and faxes, creating and maintaining files, responding to correspondence and telephone inquiries, preparing certifications of license history, scanning documents, and filing.

Refer to Duty Statement for additional information.

In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

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CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

You will find additional information about the job in the .

Working Conditions

Candidates who reside outside of the State of California may be admitted to the job interview. However, they must reside in the State of California once they are hired and start working.

Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee's monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period as outlined on "Section 2113 - Personal Leave Program (PLP)" of the CalHR Manual. The salary range(s) included on this job posting do not reflect the reduction in pay.

Work days/hours as follows:

Monday through Friday, 8:00am to 5:00pm

Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.

Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

We are located in North Natomas. Easy access to freeways and just minutes from Downtown with plenty of Free Parking!

Statement of Qualifications

Applications received without all required documents may not be considered.

Develop a Statement of Qualifications (SOQ) in a narrative format and include a response to each of the following questions, with answers numbered respectively.

Applicants are encouraged to provide an authentic, personally written response that accurately represents their skills and experience.

The SOQ must be single_spaced, use 1” margins, 12_point Arial font, and be no more than one page in length. The SOQ must include a header listing your ECOS ID and the Job Control number (as listed in the job advertisement), positioned on the right_hand side of the page.

Failure to follow directions as listed above may disqualify you from an interview.

1. Describe your experience performing clerical or administrative tasks in a fast-paced office environment.

2. Explain how you stay accurate and organized when handling a high volume of documents or data.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A cover letter is required and must be included.
• Statement of Qualifications - A statement of qualifications is required for this position. Please refer to the Statement of Qualifications Requirement section for instructions.