Complex Human Resources Manager @ Embassy Suites by Hilton SF Airport Complex

Come join the team at the Embassy Suites San Francisco Airport – Oyster Point and Waterfront located in South San Francisco and Burlingame, CA respectively. Our Team Members love being a part of our award-winning culture. From a friendly workplace environment to competitive health benefits, career growth opportunities and our Go Hilton travel discount program. In addition, the property offers free meals during shifts and free parking. We know that you will love being a part of a team that was named Great Places to Work eight years straight!

A Complex HR Manager is responsible for assisting the Director in the direction and administration of the Human Resources function in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

The ideal candidate will be collaborative with many different teams on properties with a focus on training, labor management, and recognition programs to build a strong service culture.

• Previous experience with five or more years of Human Resources Management is required.

• Working knowledge of Microsoft Office including Outlook, Team, Word, Excel and PowerPoint is required.

• Previous hotel/hospitality experience is a plus.

• Strong time management, organization and leadership skills are required to be successful in managing two properties with sharp focus on business acumens.

• Working on site, spending equal time at both hotels.

• HR certification is a plus.

What will I be doing?

As a Complex HR Manager, you would be responsible for assisting the Director in the overall management and administration of the Human Resources function to deliver an excellent guest and team member. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manages daily Human Resources operation to include, but not limited to, interviewing and hiring, employment and recruiting, training and development, wage/benefit compensation, team member and labor relations, disciplinary procedures, workers compensation, safety, statutory compliance, recognition, reward and performance evaluations, workers compensation and safety, employment processes and general leadership guidance and support.
• Plan, implement, coordinate and present corporate training programs in accordance with current Hilton requirements.
• Develop departmental trainings to address core issues, maximize team members potentials and elevate guest services.
• Oversee the creation of the hotel training calendar and conduct classroom training.
• Monitor and audit all departmental training programs, i.e. Alcohol Awareness, CPR, Food Safety, RBS, etc. to ensure compliance.
• Manage daily activities of the Human Resources department and team member relations programs, and initiatives to include, but not limited to, picnics, holiday functions, health fairs, award banquets and other special events.
• Oversee function of the data management system to include, but not limited to, entry of team member data, recording employment transitions (i.e. hire, separation, leaves of absence, etc.), generating reports (i.e. payroll analysis, labor turnover, etc.) and processing unemployment claims.
• Ensure compliance with Affirmative Action Plan and Equal Employment Opportunity guidelines and regulations
• Participate in and facilitate meetings; monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward.

• Assist in the preparation of reports and data collection for audits .

• Handle internal investigations on team member issues.
• Provide leadership and guidance to the managers to ensure fair and consistent application of policies and procedures.
• Collaborate with senior leaders to develop and implement HR strategies to drive operational effectiveness and success
• Act as a trusted advisor to team members and management to solve complex labor relations issues.
• Embody a positive mindset of customer excellence and result orientation.
• Influence, develop, mentor and guide the leaders to strive for excellence.
• Coach managers on team dynamics, communication, team member development and retention strategies.
• Lead or support the execution of performance management, employee engagement, and succession planning initiatives.
• Identify and assess workforce risks or gaps and develop proactive solutions in collaboration with the wider purpose.
• Help drive and support change management efforts that ensure smooth transitions and consistent adoption of new programs or structures.
• Be a champion of building an inclusive work culture and team member experience
• Demonstrate professionalism, lead by example and live the HILTON values
• Perform other duties as assigned and act in the absence of the Director

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Compensation

The salary range for this position is between $75K - $90K/year and is based on applicable and specialized experience and location.