System Development Engineer , CoSS

Job ID: 3142714 | Amazon Development Center (Romania) S.R.L. - A91

The Compliance Shared Services (CoSS) organization's mission is to build shared services for managing regulations. The SPIDER (Streamlining Planning, Deployment and Post-Release) team within CoSS is responsible for the technical infrastructure and tools to proactively identify and resolve issues impacting Selling Partners. SPIDER is seeking a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.

Key Responsibilities

• Work with a team of support engineers to enhance process and service improvements.
• Monitor and improve day-to-day operational efficiency.
• Be self-motivated and drive smaller-scope development projects.
• Build custom tools to support operations.
• Diagnose and resolve complex production software issues across multiple products and services.
• Perform comprehensive troubleshooting and root cause analysis for technical challenges.
• Provide timely and effective support through ticket management and customer communication.
• Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting.
• Maintain and configure software systems in staging and production environments.
• Implement fixes and enhancements for internally developed software applications.
• Design and implement monitoring solutions to ensure system reliability and performance.
• Manage software deployments and support infrastructure in AWS and web technology environments.
• Create and maintain system and support status reports.
• Coordinate support issue handoffs within the team.
• Develop and contribute to a comprehensive team knowledge base.
• Collaborate with cross-functional teams to improve operational excellence.
• Take ownership of digital products or system components.
• Ensure adherence to service level agreements (SLAs).
• Coordinate customer notifications and workflow management.

Basic Qualifications

• Knowledge of systems engineering fundamentals (networking, storage, operating systems).
• Experience (non-internship) in professional software development.
• Experience designing or architecting new and existing systems (design patterns, reliability and scaling).
• Experience in networking, storage systems, operating systems and hands-on systems engineering.
• Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby.

Preferred Qualifications

• Experience with PowerShell, Python, Ruby, or Java.
• Experience working in an Agile environment using the Scrum methodology.

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Posted: November 6, 2025 (Updated about 1 month ago)

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