Director of Client Partners (Customer Success)

Nimble is a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today’s most exciting challenges head-on and grow incredibly quickly.

Nimble is seeking a strategic, people-first Director of Client Partners to help lead our growing Customer Success organization. In this role, you will oversee a team leading the performance, retention, and growth of a diverse portfolio of pharmacies— ranging from single-location operators to large, multi-location groups. Your team is accountable for driving long-term success and measurable outcomes across the entire customer lifecycle.

You will help shape the vision and execution of Customer Success at Nimble, lead a team of high-performing Client Partners, and serve as a key voice in cross-functional strategy. The ideal candidate brings strong enterprise leadership experience, thrives in fast-paced environments, and can build systems that help customers succeed at every stage of their journey with Nimble.

• Own the strategy and execution for Customer Success across a diverse pharmacy portfolio, ensuring retention, adoption, and expansion goals are met
• Lead, coach, and scale a team of Client Partners managing pharmacies of all sizes and segments, from independent shops to complex enterprise groups
• Drive operational excellence through development of scalable workflows, playbooks, and health metrics that enable proactive, data-driven account management
• Act as a strategic partner and escalation point for high-impact accounts and initiatives
• Collaborate cross-functionally with Sales, Product, Implementation, and Support to ensure a cohesive and frictionless customer experience
• Identify insights and opportunities that accelerate value realization and improve account outcomes across segments
• Report on key KPIs to senior leadership, surfacing risks, wins, and performance trends across the book of business

• 5+ years’ experience in Customer Success, Account Management, or Strategic Partnerships in B2B or B2B2C technology
• 4+ years’ experience leading customer-facing teams, including experience managing multiple customer segments
• A proven track record of delivering retention, growth, and operational outcomes at scale
• Strong executive presence and ability to build credibility with both customers and internal stakeholders
• Data-driven mindset with experience building and managing success metrics, health scores, and reporting frameworks
• A high level of ownership, adaptability, and a bias for action in dynamic environ

• Compassionate and driven colleagues in a fun environment where success is celebrated
• Direct access to executives and a transparent company culture
• Rare opportunity to change an industry and lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - work hard and take time when you need it
• 11 Paid Holidays
• Work out of our HQ in beautiful downtown Redwood City

$200,000 - $200,000 a year

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.