Senior Principal Inbound Product Manager - AI Platform Security

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Imagine leading the charge in next-gen AI interoperability! In this role, you'll be at the forefront, defining and delivering products that ensure secure and governed connectivity between AI agents, enterprise systems, and external platforms using cutting-edge standards like MCP and A2A. You'll be the driving force of innovation where AI, security, and automation intersect, crafting solutions that seamlessly unify AI governance workflows, authentication, observability, and enterprise automation into one scalable platform for global clients.

But that's not all! You'll also have the exciting opportunity to shape industry standards and transform enterprise ecosystems. By influencing how organizations modernize their legacy and cloud systems into AI-enabled agents, you'll collaborate with leading technology partners and standards bodies to evolve the interoperability landscape. Ready to make a significant impact? This is your chance!

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Proven experience of 9+ years in Identity and Access Management (IAM) or platform security, with hands-on involvement in authentication protocols such as SAML, OIDC, MFA, or certificate-based auth.
• Strong product execution skills — able to define product requirements, write user stories, and work closely with engineering and design to deliver features from concept to launch.
• Experience working with AI technologies and understanding of AI-specific security risks and governance challenges.
• Strong understanding of API security best practices
• Customer-centric mindset with technical acumen — able to understand developer and enterprise admin needs, translate them into product requirements, and collaborate effectively with cross-functional teams.
• Clear and concise communication — skilled at conveying product vision, strategy, and priorities to both technical and non-technical stakeholders.
• Experience working on zero trust security models or adaptive authentication systems.
• Familiarity with compliance frameworks (e.g. NIST, SOC 2, ISO 27001) and how they influence authentication design.
• Experience with authentication, authorization, rate limiting, input validation, encryption, API discovery, OWASP API Security Top 10 risks
• Prior experience in a SaaS or enterprise platform environment, especially involving developer-facing products or APIs.
• Strong prioritization skills and the discipline to focus on high impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs, along with building customer relationships and delivering customer-centric solutions

FD21

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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