Call Center Customer Service Representative

Pay: $22.00 per hour

Job description:

Position Summary
The Customer Service Representatives will serve Atlas Disposal customers by providing information and resolution of product and service-related topics over the phone, by email, and through text messaging. CSRs will work closely with other departments to resolve product or service needs.

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Work Environment and Expectations*

• This is a full-time, non-exempt hourly in office position

• Schedule is Monday – Friday 9am to 6pm

• CSRs may be asked to work overtime as needed

• Starting pay is $22 per hour

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Benefits*
Each eligible employee receives a competitive compensation package including:

• Medical

• Dental

• Vision

• Life Insurance

• Long-Term Disability

• Company match on 401K

• Paid Vacation, Holidays, and Sick Days.

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Qualifications*

• 2-3 years of customer service in a call center environment.

• High School Diploma.

• Bi-lingual Spanish or Russian speaking is a plus

• Some sales experience desired

• Waste industry experience is a plus.

• Excellent oral and written communication skills.

• Advanced knowledge and efficient use of Microsoft Office Suite.

• Strong ability to work well with people, under pressure, and with stringent time restraints.

• Strong ability to work on multiple tasks such as email, text messages, and phone calls.

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Duties and Responsibilities*

• Handle commercial, residential, and roll-off customer calls for new and existing accounts, which may include service changes, billing questions, service cancellations, missed pickups, etc.

• Complete appropriate forms and data entry as required ensuring accurate billing of stops, starts, and adjustments on customer accounts.

• Generate credit and debit memos as necessary.

• Work with a team of Customer Service Representatives collectively to achieve team goals.

• Perform other duties as assigned.

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About Us*
Atlas Disposal Industries was established in March of 1998, by a group of property owners, in response to the new recycling mandates that were passed by the State of California. Quickly, Atlas Disposal became the best choice for waste management in Sacramento based on responses from local companies. Atlas has held onto that throughout our 25 years by supporting the communities our employees live and work in along with our strong purpose of preserving the environment. Atlas Disposal ventured out and expanded operations in Salt Lake City, Utah in September of 2018 and Phoenix, AZ in December of 2021. We pride ourselves on being independently owned, locally operated, and aimed at preserving our spaces. Visit our website to learn more, atlasdisposal.com.

Job Type: Full-time