Business Systems Analyst 3

Description:

IMPORTANT: Suppliers should not submit workers whose physical residence is within the following states due to Intuitive tax and operating entity structure:
Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, and Tennessee.
Please interpret this as Intuitive policy to which all suppliers are required to comply.


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***Important Notes to supplier: *** (US)
- Sub-vending not allowed - Worker need to be on your direct W2.
- Need to do a proper-pre technical screening.
- Need to have recruiter screening summary on top of resume.
- Including Skill matrix and Writeup from worker on these skills is a plus.
- All past projects should have Durations and locations.
- Current location must be mentioned on the resume.
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Job Posting Title: ServiceNow ITSM Solutions Architect - C
Duration: 6+ months
Contract/possibility for conversions: Possible based on the need and performance
Max BR: BR/hr
Onsite/Hybrid/Remote: Onsite
Only Locals/Nonlocals can be submitted: Sunnyvale, CA
Mode of interview: Zoom
No of rounds of interview: 4
New JP or Backfill position: Backfill
Job Posting Justification: Backfill
Choose which is appropriate for this resource: BAU


Job Title: ServiceNow ITSM Solutions Architect (Conversational & Agentic AI Enablement)


Job Description:
We are seeking a highly skilled ServiceNow ITSM Solutions Architect to maximize the value of our existing Moveworks conversational AI integration and prepare ServiceNow for broader agentic AI adoption. This role will focus on identifying gaps, driving process and platform improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that improves employee experience and productivity.


Key Responsibilities:
Maximize Moveworks & AI Value
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities.
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates.
Identify opportunities to expand agentic AI use cases across ITSM.
Platform Readiness & Strategy
Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness.
Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan.
Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in.
Solutioning & Delivery
Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist.
Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes.
Architect scoped apps for custom workflows where required.
Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption.
Collaboration & Stakeholder Engagement
Partner with other solution architects to define end-to-end enterprise solutions.
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes.


Qualifications:
10+ years of experience with ServiceNow ITSM in solutioning, design, and delivery.
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks.
Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development.
Experience in platform upgrades, feature roadmaps, and adoption planning.
Strong stakeholder management, communication, and change management skills.
Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams.

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