Sr Manager/Director, Technical Program Management

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

As a Sr Manager or Director, Technical Program Management - Commerce Cloud, you will be part of the strategic engine driving execution of Agentforce Commerce Cloud. You will lead a high-performing team to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine the commerce lifecycle.

This role requires deep technical fluency, operational rigor, and the executive presence to navigate cloud priorities. You will bridge the gap between bold vision and flawless execution, ensuring Salesforce remains the leader in the agentic enterprise shift.

What You'll Actually Be Doing

• Drive high-cadence Product Core Team forums and Deep Dive reviews to unblock technical hurdles, streamline agentic release planning, and ensure business-critical milestones are met.
• Act as a catalyst for change within Product and Technology, fostering a culture of innovation while maintaining the rigor of a world-class Software as a Service (SaaS) delivery engine.
• Enable the end-to-end lifecycle of the Agentforce Commerce Cloud portfolio, ensuring complex dependencies across scrum teams and divisions are seamlessly integrated.
Serve as a trusted advisor for senior-level stakeholders, providing data-driven insights to influence strategic decision-making and risk mitigation.

You're Our Person If...

• 10+ years of professional experience leading large-scale enterprise product programs in a fast-paced environment.
• 5+ years of Technical Program Management experience at the Manager level or above, with a proven track record of building high-output teams.
• Comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycle (SDLC) at massive scale.
• Exceptional communication skills with the ability to drive consensus across a global, matrixed organization.
A related technical degree is required.

Even Better If...

• Foundational knowledge or training in AI frameworks and their application in enterprise software.
• Professional Agile Scrum certifications such as Certified Scrum Professional - ScrumMaster (CSP-SM) or Certified Scrum Professional - Product Owner (CSP-PO).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.