IT Support Engineer

**Hybrid | Oakland, CA**

Our client, a leading provider of consumer credit services, has an excellent opportunity for an IT Support Engineer to work on a 6-month contract opportunity. Work will be a hybrid schedule in Oakland, CA. The IT Support Engineer is crucial for ensuring seamless IT operations and supporting our employees with technical issues. You'll play a key role in driving IT projects and integrating systems and processes with our parent company.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $35 - $40 / hr. w2

• Design, own, and drive IT projects and deliverables to accelerate the integration of systems and processes with the parent company.
• Provide timely and effective onsite support to Credit Karma employees, resolving problems with IT, AV, and communications systems.
• Assist with IT inventory management, purchasing, asset management, machine provisioning, onboarding, and other key processes.
• Perform hands-on troubleshooting of hardware, software applications, networking, and other technical issues.
• Develop and document best practices, tools, and tips to enhance internal troubleshooting processes.
• Manage relationships with vendors and third-party providers to ensure effective application support.
• Serve as a point of escalation for team members and users, ensuring timely resolution of complex problems.
• Develop processes for reviewing, testing, documenting, and improving team practices around security, automation, and issue response.
• Engage with partners throughout the organization to proactively address concerns and technical pain points.

• G Suite: Proficient in administering and supporting G Suite applications.
• macOS Support: Extensive experience with macOS troubleshooting, configuration, and support.
• Jira: Familiarity with Jira for issue tracking and project management.
• Okta: Experience with Okta for identity and access management.
• Slack: Proficiency in supporting and troubleshooting Slack.

• Bachelor’s degree in IT, cybersecurity, computer information systems, or related field.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.


W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].

About Eliassen Group:

Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.

Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!