Patient Access Representative

Are you a night owl who thrives under pressure in an extremely fast-paced, high-volume environment? We are seeking a compassionate, resilient, and detail-oriented Patient Access Representative to support a busy Emergency Room (ER) department in San Diego, CA. In this vital frontline role, you will be the welcoming anchor for patient families during critical situations, navigating intake logistics and securing immediate care pathways.

This position is perfect for someone who excels at building an immediate rapport with diverse groups, possesses strong electronic medical records tracking skills, and values an orderly workflow in a demanding environment. You will join a dedicated, collaborative clinical operations team where your administrative accuracy directly influences patient care experiences. If you have a solid background in hospital operations and want to leverage your registration, scheduling, and insurance verification expertise, we would love to see your application!

salary: $23.91 - $23.92 per hour
shift: First
work hours: 6 PM - 2:30 AM
education: High School

Responsibilities

Key Responsibilities:

• Secure and document critical patient demographic and registration data accurately within the Epic system.

• Register, schedule, and coordinate immediate intake documentation for inpatient, outpatient, and diagnostic services.

• Execute thorough insurance verification, evaluate plan details, and coordinate required medical eligibility and authorizations.

• Develop an empathetic rapport and maintain top-tier customer service with diverse patient families and staff.

• Maintain strict adherence to productivity standards, computer data-entry rules, and HIPAA compliance laws.

Requirements:

• Minimum 2 years of healthcare experience, with a strict requirement for fast-paced hospital or ER department background.

• General knowledge of managed care plans, scheduling logistics, medical billing, and medical terminology.

• strong technical proficiency navigating personal computers, entry databases, and Epic electronic health records.

• High School Diploma, GED, or equivalent educational document.

• High scheduling flexibility with minimal Requested Time Off (RTO) due to high department urgency.

• Must clear full compliance onboarding, including background screenings, drug tests, and hospital vaccination evaluations.

Skills

• Patient Support
• patient access
• Activating Patient Files
• Call Center Support

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.


Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.