Café Associate

Café Associate Position: at 545 S Olive St, DTLA
Experience needed since position could lead to a Shift Supervision Position.

As a Pitchoun Café Associate, you will assist customers and provide the best service possible to each and every customer, according to the Pitchoun service principles. Pitchoun is dedicated to its employees and their ultimate success and has the utmost respect for each employee while providing them the support to succeed in their respective positions.

Position reports to: Shift Supervisor and Store Manager

Summary of Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

• Is punctual and maintains a good attendance record.
• Maintains a clean and polished appearance, wearing the designated uniform.
• Is familiar with and abides by all Pitchoun policies, procedures, and systems. Performs all side work and daily job expectations according to schedule.
• Uses techniques supported by training on suggestive selling and up-selling in order to boost store sales and increase satisfaction.
• Is professional on all levels while clocked in or on company premises. Leaves issues not related to work, outside of work. Comes to work with a positive attitude and outlook on the day.
• Communicates to Management daily and throughout shift to optimize productivity and customer satisfaction.
• Maintains the utmost integrity and honesty while employed at Pitchoun
• Greets and seats guest as needed
• Understands throughput and speed of service
• Multi-tasker must be able to do all FOH operations; may assist in sandwich making, coffee making & other drinks prep, salad prep, and bussing. Keep all areas clean and organized, assisting in cleaning tables, dishes, bathrooms, trash removal when needed. Assist in setting up patio furniture and maintenance of outside fixtures and seating area. Preps batches for the retail counter. Prepares all drinks, coffees, and teas.
• Provides an irreproachable customer experience by serving guests quickly, efficiently, and in a pleasant manner. Ensures customer satisfaction with each and every customer contact. Solves issues related to customers immediately and efficiently. Owns the problem until it is resolved.
• Develops long-lasting relationships with the neighborhood. Acknowledges those who visit the store frequently. We focus on neighborhood relationships and want neighbors to feel at home at Pitchoun.
• Knows Pitchoun products, has full knowledge of bread, pastry, and kitchen. Learns about each product & its ingredients, is able to describe the menu items and makes smart suggestions to our customers. Understands the relationship of our products to the French culture and background of the owners. Love food!
• Maintains and consolidates pastry and bread displays throughout the day appropriately
• Handles sales transactions at the retail counter and follows Pitchoun cash handling policies and requirements
• Completes all opening, mid, and closing procedures.
• Assists Managers in troubleshooting and adjusting menu items and prices
• Answers the phone when needed with proper etiquette and takes orders over the phone

Required Knowledge, Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or general education degree (GED); experience and/or training in customer service/ retail environment; or equivalent combination of education and experience; experience of the FOH positions.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Must have strong, positive interpersonal and communication skills and the ability to work as a team member
• Excellent computer skills. Constant computer/POS Register use.
• Must be detail-oriented; Energetic and exemplifies a passion for quality and a desire for knowledge
• Ability to work under pressure in a fast-paced environment and to deal with stressful situations
• Certified in all Front of the House positions to include dishwasher, prep, busser, drinks, cashier, phones, and expeditor

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant standing/walking.
• Occasional stooping, kneeling or crawling.
• Occasional pushing, pulling, lifting, or carrying up to 40 lbs.
• Occasional ascending or descending ladders, stairs, ramps.
• Constant computer/POS Register.
• Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
• Constant reaching, turning, and performing precision work around the counter
• Constant receiving detailed information through oral communication.
• Constant talking, expressing, or exchanging ideas by means of the spoken word
• Occasional distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors.
• Constant clarity of vision at near and/or far distances.
• CA food handlers card required

Uniform Requirements:

• Clean black shoes.
• Clean black outfit (black pants/jeans and black shirt/jacket).
• Clean Pitchoun black T-shirt (provided).
• Clean Pitchoun orange apron (provided).
• Clean Pitchoun black beret hat (provided).

Pitchoun is a family story! Frédéric and Fabienne Souliès are both French; he is from the South West of France and she is from Monaco, French Riviera. "Pitchoun" is a French affectionate term meaning "kiddo"— in a loving way. Frédéric comes from a family of French bakers and farmers. He inherited the love of the product and the passion of the work. The respect of natural resources and of seasonal foods is in his DNA. Fabienne’s family has always cooked, too. Her family had a flair for Mediterranean cuisine with an Italian twist, and was involved in the food industry. Frédéric thus naturally learned to bake and graduated from the renowned bakery school in Paris, France “Ecole de Boulangerie Patisserie de Paris”. After many years as the general manager of a French food manufacturing company, Frederic decided to live his dream and work out of passion-baking! His wife, Fabienne, and their three young "pitchouns" have happily settled down in Los Angeles with the intent of sharing their best family recipes!