Outreach Center: Office is located in the City of Burbank, CA
Job Description
Job Description
>>>> OUTREACH CENTER/ADMIN <<<<
Office Location: Burbank, CA Job SummaryWe are seeking a friendly and professional office clerk to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, flexible, team player, focused on getting the job done and able to remain calm under pressure. Bilingual Required: Fluent conversational English and Spanish Desired Experience in any of these areas:
- Accounting: Accounts Receivable/Accounts Payable
- HR
- Payroll
- Inside Sales
- Outreach/Call Center
- Customer Services
- Provide Customer Service
- Receive inbound calls and place outbound calls
- Identify the reason for the customers call, collect relevant information, and provide solutions
- Refer to premade scripts for a variety of customer service topics
- Upsell products and services when appropriate
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend training to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Call Center Representative or in a similar role is preferred
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Familiarity with Customer Relationship Management (CRM) and Accounting programs
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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