Product Manager (Multiple Levels)

Howdy, we're Heidi 👋

“The AI startup growing faster than Canva"

That's what the Financial Review called us. In one year, we hit $15M ARR and became one of the fastest-growing companies in the world.

Two years ago, we pivoted from broad healthcare AI to building Earth’s finest clinical exoskeleton. Today we support over 2 million patient sessions weekly across 50+ countries. Hundreds of thousands of clinicians use Heidi to complete documentation.

Our mission is simple: double care capacity by eradicating non-clinically-useful busywork.

We've found product-market fit with individual clinicians through our freemium medical scribe, transforming unstructured clinical visits into structured text artefacts. Clinicians and organizations quite like it. Now, we embark upon consuming more than just documentation. Every new job a clinician delegates to Heidi makes patients feel more attended to, cleans up health system logjams, and lets clinicians be clinicians again.

That's where you come in.

The role

We’re looking for experienced Product Managers across a range of levels. PMs at Heidi require design-first thinking, detail-obsession, commercial savviness, and strong cross-functional collaboration.

You will own product strategy and vision, define your roadmap, and execute with a cross-functional teams.

You will report into one of the following areas: Enterprise, Payments, Models Platform, Special Projects, or [Redacted - we’ll tell you later…].

This role will be based in either our San Francisco or New York City offices.

We don’t care about logos; the traditional insignia of competence. We’ll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

What you'll do

• Own product strategy and roadmap for your domain, aligning cross-functional teams around a shared vision

• Obsess over clinician workflows - understand not just what they say they want, but what would actually transform their day

• Ship meaningful features by working closely with engineering, design, data and operations to launch them

• Work across pods and functions - from Engineering to Sales to Customer Success to other PMs - breaking down silos to deliver value

• Set clear goals and metrics for the team as well as new products and features and be held accountable to achieving them

• Build and nurture a strong team culture centred around collaboration, execution, and delivering results

If we'd worked together the last 6 weeks, you'd have:

• Zero-based a new strategy document identifying unique opportunities relative to market conditions, then worked with your EM to translate it into a concrete 2-quarter roadmap

• Spent a full day shadowing clinicians at one of our partner health systems

• Shipped an experiment that challenged a core assumption about clinician behaviour

• Written a product brief that engineering actually got excited about (rare, but it happens)

• Jumped into customer support tickets to understand why clinicians were struggling with a specific workflow

What you'll need

• 3+ years PM experience (PM), 4+ years (Senior PM), or 7+ years (Principal PM) - but we care more about what you've built than years on the clock

• A romantic streak about software - you believe products should be beautiful, not just functional, and that great design can transform someone's day

• Systems thinking that spans product, technical, and people - you see bottlenecks others miss and opportunities where others see constraints

• The disagreeableness to say the thing that shifts the entire room's perspective (and the tact to say it well)

• Self-directed learning habits - you're already experimenting with the AI tools that will be mainstream next year

• Work ON the business, not IN it - you set vision for your domain and connect it to company strategy, not just groom backlogs

• Data fluency - you run your own queries, generate your own insights, and make decisions based on evidence

• Technical depth to meaningfully contribute to architecture discussions and push back when needed

• Communication skills that work equally well with engineers, executives, and clinicians

• Context-switching abilities - startup speed when exploring, enterprise thoroughness when shipping

• Track record of shipping products with measurable impact on real humans

If you answer 'NO' to these questions, this may not be the job for you:

• Are you an execution powerhouse?

• Are you great at spot-the-difference puzzles?

• Is design thinking baked into how you build products?

• Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?

• Does the prospect of re-energising our health systems make you feel fuzzy inside?

Why Heidi?

Our health systems hurt everybody. Systems are log-jammed, clinicians' lives degrade in quality, and patients churn through the meat-grinder.

This is neither a special nor interesting insight.

However, it means we're solving a real problem. Hundreds of thousands of clinicians use Heidi. Every clinician using Heidi gets hours back in their day. This is the starting point to build the product of your dreams: immense distribution, and a world of potential.

You'll join a team that doesn’t celebrate fundraise milestones, imaginary valuations, and glossy PR. We live and breathe the pain of modern health systems, and won’t rest until we’ve exacted the change we’d like to see. We’re medicos, engineers, and designers who’ve felt (on every side of the equation) what non-care feels like - the moral and practical toll as a provider or receiver.

The bad news is it’s not an easy job - you will tear your hair out more than once. Modern technology company concepts don’t transpose unto healthcare easily. The lows are really low.

The good news is you will trust and admire everybody you work with, and rest easy knowing you’re doing THE defining work of your career. The highs are blindingly high.

Heidi will take care of you. We offer additional paid days off for your birthday and wellness, corporate rates at Anytime Fitness, a $500 annual development budget, and serious equity. True A-players progress extremely fast.

The conditions in which we work reflects deeply the kind of environment we want Heidi to be for users and employees alike. We are flexible, and prioritise our team’s mental health & overall wellbeing. The nature of the scale-up game is demanding, but can adapt to your schedule. We operate on a trust-only policy: company OKRs > individual KPIs. We all take the bins out - metaphorically and literally.

If the role description has scared you off, it was meant to.