Veterinary Assistant Manager

Independently-owned, state-of-the-art, full-service facility practicing high-quality medicine in an affluent and pet friendly community, is looking for a full time experienced Assistant Manager in Veterinary field to perform the following tasks:

The Role:

• The Assistant Manager is responsible for creating a culture of encouragement, mutual trust, respect and cooperation among team members incorporating the company’s vision, mission, and core values.
• The Assistant Manager will collaborate with the hospital Medical Director and Practice Manager to ensure effective deployment of medical services.
• Ensure compliance and accountability for all standard hospital operating procedures as well as full compliance with local, state, and federal regulations and all applicable laws governing veterinary business operations.
• Accountable for client and referring veterinarian satisfaction.
• Supervision/Training: Expertise with phone protocols, calls screening, responding to emails, elevated client concerns, creating opportunities for growth and advancement.
• Facilities Maintenance: Equipment maintenance and upkeep.
• Human Resources: Hiring, training, managing, inspiring, discipline, relief coverage coordination, licensing administration, benefits administration, regulatory compliance, sexual harassment training, OSHA, ADA, workers compensation administration, creating an inclusive and respectful environment.
• Operations Management: Workflow efficiency and quality control, inventory management, client service protocols and efficiency improvement, client communications, staff scheduling.

The Candidate:

• We are seeking individuals who possess a strong business acumen , have proven leadership capabilities , a high level of emotional intelligence , interpersonal skills , the ability to develop employees , be a strategic thinker / problem solver , be an outstanding communicator , and can cultivate a positive working environment that supports an exceptional client experience .
• Recent experience in hands-on operations position may help a candidate to be successful in this role.
• Prior experience in hospitality management or retail operations will make the operations manager successful.
• Candidates will have a bachelor’s degree and 2 plus years of business and people leadership experience.
• Veterinary industry experience is required and a comfort level working within a clinical setting will be necessary.

Please email your resume and cover letter. Thank you!

Job Type: Full-time.

Benefits:

• Dental insurance.
• Employee discount.
• Health insurance.

Schedule:

• Day shift, 5X8hr or 4X10hr
• Weekend Shift Required

Work Location: In person.