Operations Coordinator

Pay: Â $24.00 - $32.00 per hour

Job description:

ING HOLDINGS, INC.

AT A GLANCE

Job Title: Operations Coordinator

Location Huntington Beach, CA — In-Person

Employment Type Full-Time, Non-Exempt (Hourly)

Schedule Monday – Friday | 8:30 AM – 5:00 PM

Pay Range $24.00 – $32.00 per hour, based on experience + incentive pay plan after training

Reports To Founder / President

POSITION SUMMARY

The Operations Coordinator owns the back-end infrastructure that makes this growth possible — building systems, enforcing standards, managing financial controls, and eliminating the operational drag that holds companies back. This is a direct-access role working alongside the founder, with full visibility into every part of the business and measurable impact on its ability to scale. The standard is high, the scope is real, and the right person will not run out of work — they will run out of hours before they run out of problems worth solving.

EDUCATION & EXPERIENCE

• 2+ years of experience in office operations, business administration, or a comparable role
• QuickBooks proficiency required — minimum 1 year of hands-on, day-to-day experience
• Demonstrated experience building or managing systems, SOPs, or operational workflows
• Demonstrated accuracy in handling financial records, invoices, and sensitive data
• Experience with CRM platforms required; GoHighLevel experience is a strong advantage
• Background in accounting, bookkeeping, or financial operations preferred
• Experience in high-growth, luxury service, real estate, medical, legal, or executive support environments preferred
• Experience creating onboarding documentation or training materials from scratch preferred

KEY COMPETENCIES

Technical

• QuickBooks — invoicing, payment tracking, expense management, financial reporting
• GoHighLevel or equivalent CRM — backend setup, automation logic, pipeline management
• Google Workspace — Docs, Sheets, Drive, Gmail, Calendar at a proficient level
• SOP development — ability to document processes in a format others can follow without explanation
• Inventory and logistics management — tracking systems, reorder management, shipping and receiving

Behavioral

• Ownership mentality — takes responsibility for outcomes without being managed into it
• Precision and attention to detail — catches errors before they compound
• Proactive problem-solving — identifies issues early and resolves them permanently
• Discretion — handles confidential financial and operational information without exception
• Direct communication — writes clearly, speaks concisely, and escalates when appropriate

PERFORMANCE OBJECTIVES

Listed in order of priority. These are the outcomes this role is accountable for delivering.

• Builds and maintains a complete SOP library covering every key business process across all brands
• Delivers a daily financial summary to the founder — income, outstanding balances, expenses, and flags —without being asked
• Owns GoHighLevel backend infrastructure: pipelines, automations, tags, stage logic, and reporting dashboards
• Manages all invoicing, payment tracking, and accounts receivable using QuickBooks with zero tolerance for disorganization
• Builds and maintains an inventory management system from its current unorganized state — tracking, reorder thresholds, and reconciliation
• Manages all shipping and receiving — logs every inbound and outbound shipment accurately and on time
• Owns all vendor and supplier relationships — contracts, renewal dates, pricing, and performance accountability
• Maintains HR administrative records for all team members — onboarding files, compliance documentation, and certifications
• Evaluates, implements, and maintains technology platforms as the company adopts new tools — trains team and holds usage standards
• Tracks actual spending against budget and flags variances to the founder before they become problems
• Ensures business licenses, insurance, and compliance requirements are current across all brands and jurisdictions at all times
• Maintains organized digital and physical filing systems — every document findable, every record current
• Creates onboarding documentation and training materials that allow new hires to ramp without founder involvement
• Supports scheduling board visibility and provides operational escalation support to the revenue coordinator as needed
• Identifies inefficiencies, broken processes, and cost-saving opportunities — proposes solutions and implements them after approval

HOW THIS ROLE GROWS

The first 90 days are foundational — building systems, cleaning up what exists, and establishing the operational infrastructure the company currently lacks. That work is significant. It is also just the beginning.

As ING Holdings scales — more brands, more technicians, more markets, more revenue — the complexity of this role grows with it. More vendors to manage. More team members to onboard. More jurisdictions to stay compliant in. More financial data to track and present. More technology to own and optimize. The scope of this role does not have a ceiling. It expands as the company does.

Strong performers have a direct path into Operations Manager, with expanded authority, team oversight, and compensation that reflects the scope they have built. That advancement is not on a timeline. It belongs to the person who earns it through demonstrated ownership, results, and alignment with the mission.

COMPENSATION & BENEFITS

• $24.00 – $32.00 per hour, based on experience and demonstrated capability
• Full-time, stable schedule: Monday – Friday, 8:30 AM – 5:00 PM
• Paid training from day one
• Five company-paid holidays annually
• Paid sick leave per California law
• Performance-based incentive plan after successful onboarding
• Company-sponsored professional development events and summits
• Direct access to founder-level mentorship
• Growth path into Operations Manager as the company scales

ABOUT ING HOLDINGS, INC.

ING Holdings, Inc. operates four brands serving luxury clients, locksmiths, and security professionals across Southern California and nationwide: ING Locksmith, Lock50 USA, ING Keys, and LandRoverKeyFob.com.

Our mission is to elevate luxury security by engineering precision-driven solutions that protect what matters most.

OUR CORE VALUES

We hire, evaluate, reward, and hold our team accountable based on these values. They are non-negotiable.

• Excellence in Every Detail
• Absolute Accountability
• Disciplined Execution
• Inspiring Confidence
• Relentless Reliability
• Alignment in Purpose and Action

PHYSICAL REQUIREMENT S

• Prolonged periods working at a desk and on a computer
• Occasional light physical tasks including handling packages, organizing supplies, and equipment
• Local pickups and drop-offs as needed — company vehicle available on shift; must have a clean driving record and be insurable
• Must be able to lift up to 25 lbs occasionally

COMMITMENT TO DIVERSITY

ING Holdings, Inc. is an equal opportunity employer committed to building a team that reflects the communities we serve. We evaluate all candidates based on skills, experience, integrity, and alignment with our standards. We do not discriminate based on race, color, religion, age, national origin, gender, gender identity, sexual orientation, disability, or any other legally protected status.

Work Location: In person