Manager, Branch Operations (Banking) (Riverside)
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Salary: $90,000 - $135,000 per year A bit about us: Ready to step into a key leadership role at a community-focused bank where your skills will shape daily operations and customer relationships? With a mission rooted in service, integrity, and community engagement, this financial institution is dedicated to providing exceptional banking solutions through personalized service and operational excellence. The team embraces a culture of collaboration and accountability, promoting professional growth while ensuring regulatory compliance and superior customer experience. Why join us?
- Take on a key leadership role with real impact on branch operations and customer experience
- Grow your career in a supportive environment focused on mentorship, training, and advancement
- Contribute to a collaborative team culture that values professionalism, compliance, and service
- Engage in community outreach while working for a stable, growth-oriented organization
- Enjoy strong work-life balance and structured development opportunities
- Oversee daily operations across multiple bank branches, ensuring accuracy, efficiency, and high service standards
- Lead and support branch management teams through coaching, mentoring, and performance management
- Maintain and enhance branch procedures, ensuring compliance with internal policies and regulatory requirements
- Oversee onboarding and new account processes for consumer and business customers, including CIP/KYC compliance
- Manage branch audits, certifications, cash controls, and remediation efforts as needed
- Serve as a subject matter expert on deposit operations, fraud prevention, disputes, and risk management
- Partner with senior leadership on operational improvements, metrics reporting, and strategic initiatives
- Lead or support system implementations, enhancements, and cross-functional projects
- Act as a key point of contact for branch communications and vendor management
- Directly manage operational staff and provide oversight to branch leadership teams
- Conduct regular meetings focused on staff development, compliance, and operational performance
- Support HR-related functions including performance evaluations, disciplinary actions, and workforce planning
- Foster a collaborative, accountable, and service-driven culture across branch operations
- 10+ years of progressive banking experience, with strong exposure to branch and deposit operations
- Proven leadership experience managing teams and complex operational functions
- Strong working knowledge of banking regulations, including BSA, AML, OFAC, and CIP
- Experience with deposit products, risk management, and fraud mitigation
- Ability to manage multiple priorities, meet deadlines, and lead through change
- Excellent communication, organizational, and decision-making skills
- Proficiency with Microsoft Office tools (Excel, Word, Outlook, Teams, PowerPoint)
- Core banking system experience preferred (Fiserv/Premier a plus, not required)
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