BRANCH MANAGER

Job description:

We are currently looking to hire a BRANCH MANAGER for our London, ON client.

The Branch Manager plays a key leadership role by overseeing the day-to-day operations of the service and parts departments, while fostering strong customer relationships and supporting regional business objectives.

JOB DESCRIPTION:

Although no two days are exactly the same, you can expect to be involved in a range of tasks including:

• Supporting the Service Writer with queries related to work orders, technician assignments, payroll, and customer service
• Assisting Parts Technicians with inventory management, parts ordering, and shipping/receiving challenges
• Coordinating with field and in-shop technicians to monitor job progress
• Analyzing operational reports such as staffing levels, budgets, and P&L statements
• Aligning branch-level strategy with direction from the regional leadership team
• Conducting customer follow-ups to ensure satisfaction and gather feedback
• Working with HR on staffing, employee relations, performance evaluations, and corrective actions
• Leading safety initiatives and maintaining compliance with health and safety standards

KEY RESPONSIBILITIES:

• Lead and support the Parts & Service teams through goal setting, coaching, performance evaluations, and identifying training needs
• Collaborate with HR to recruit, onboard, and support new team members
• Develop and execute branch objectives that align with broader business goals
• Track and report on performance metrics regularly to leadership
• Manage departmental profitability by analyzing expenses, sales data, and inventory controls
• Maintain a clean, organized, and hazard-free workplace
• Oversee facility and equipment upkeep and maintain all documentation for compliance
• Resolve customer and vendor issues efficiently and professionally
• Promote high standards of customer care through regular outreach and follow-up
• Identify new business opportunities to support regional growth in parts and service
• Represent the organization at relevant training sessions and industry events
• Approve invoices, quotes, and department expenditures as required
• Maintain accurate inventory records and collaborate with the distribution center to ensure supply levels meet customer demand
• Participate in additional tasks and projects as needed

Qualifications:

QUALIFICATIONS:

Education & Licensing:

• Post-secondary education in Business, Automotive, or related field or equivalent work experience
• Trade certification such as Heavy Equipment Technician or Truck & Coach Mechanic is an asset
• Valid drivers license with a clean record
• Must be able to pass a pre-employment screening

Experience & Skills:

• 4+ years in a leadership role within parts, service, or branch operations in a heavy equipment, industrial, or agricultural setting
• Demonstrated experience managing P&L and achieving financial goals
• Proficient in Microsoft Office applications, particularly Excel and Word
• Familiarity with service and inventory management systems
• Proven success in team development, business planning, and client relationship management

Why this is a great opportunity:

Talented, dedicated and passionate team to work with

Exceptional best-in-class products and service offerings for our customers

Premium Health Benefits Program

Safety-Focused Workplace

Paid Personal Days

Charitable Giving Program

401(k) Match

Equipment Supplied: Company Truck, Laptop, Cell Phone, Expense Card

Our Core People Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

Why is This a Great Opportunity:

Working with our client represents a strong career opportunity for professionals in the heavy equipment, industrial, or service sectors. Heres why:

?? Industry Leadership

Our client is one of North Americas leading suppliers of infrastructure maintenance equipment, with a strong reputation and decades of success across Canada and the U.S.

They partner with top-tier manufacturers to deliver reliable equipment and service solutions to municipalities, contractors, and utilitiesensuring stability and consistent growth.

?? Career Growth & Innovation

As part of a globally recognized group, our client offers exposure to innovative technologies, access to broader markets, and professional development opportunities. Their expansion into new territories highlights their commitment to long-term growth.

????? Meaningful Work

Roles at this organization are hands-on, results-driven, and client-focused. Employees contribute to critical infrastructure support across communities, with access to well-equipped service centers, factory training, and expert support.

?? Culture & Recognition

Recognized among Canadas Best Managed Companies, our client fosters a culture built on operational excellence, safety, and customer satisfaction. Team members enjoy strong leadership, clear growth pathways, and a collaborative environment.

? Why This Role Matters

Be part of a well-established, growth-focused company

Access to leading-edge equipment and technical training

Supportive, safety-first workplace culture

Long-term stability and advancement potential