Hardware Support Technician II
- Works on assignments that are moderately difficult, requiring judgment in resolving issues
- Requires some instruction on new assignments and infrequent checks on daily work Your Roles and Responsibilities:
- Participates with inventory and asset management including receipt and disposition of hardware
- Documents all defects of pre-mass production hardware and/or software
- Performs hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
- Performs software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID's, etc.)
- Conducts servo flashing, firmware upgrade, flashing unsigned images
- Resolves support tickets on device issues
- Provides technical support during events (travel often required)
- Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
- High school diploma or general education degree (GED) 2 to 5 years' related experience and/or training; or equivalent combination of education and experience
- IT savvy and interested in new technologies
- Knowledgeable about inventory, and comfortable in an IT inventory environment
- Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
- Excellent communicator in both written and verbal English
- Ability to work in a team
- Ability to excel in a fast paced work environment.
- Ability to learn new things and adapt to a changing environment quickly
- Strong organization skills, and able to identify the steps to be taken to achieve objectives
- Data experience
- Excel experience
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
- Employment in the fast-growing IT space providing you with a variety of career options
- Opportunity to work with some of the biggest firms in the world as part of the Astreya delivery network
- Introduction to new ways of working and awesome technologies
- Career paths to help you establish where you want to go
- Focus on internal promotion and internal mobility - we love to build teams from within
- Free 24/7 accessible Professional Development through LinkedIn Learning and other online courses to give you opportunities to upskill at your own pace
- Education Assistance
- Dedicated management to provide you with on point leadership and care
- Numerous on the job perks
- Market competitive compensation and insurance, health and wellness benefits
- Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
- Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
- Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through Cigna (DPPO & DHMO options)
- Nationwide Vision provided through VSP
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic Life, Accidental Life, Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other fringe benefits required under state and federal law
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