Service Delivery Director

**Job Summary** The Service Delivery Director will be responsible for overseeing and managing multiple projects within the organization ensuring alignment with business goals and objectives. This role requires a deep understanding of business relationship management and enterprise architecture. The ideal candidate will have extensive experience in leading cross-functional teams and driving strategic initiatives to enhance organizational performance. The position offers a hybrid work model with no travel required. Hybrid work location: **Chicago, Illinois** **Responsibilities** + Lead the development and implementation of strategic programs that align with the company's business objectives. + Oversee multiple SAP projects ensuring they are completed on time within scope and within budget. + Collaborate with stakeholders to define project requirements and objectives. + Provide guidance and direction to project managers and teams to ensure successful project delivery. + Develop and maintain strong business relationships with key stakeholders. + Ensure that enterprise architecture principles are integrated into all projects. + Monitor project progress and performance making adjustments as necessary to achieve desired outcomes. + Facilitate communication and collaboration across departments to ensure project success. + Identify and mitigate risks associated with project execution. + Drive continuous improvement initiatives to enhance program efficiency and effectiveness. + Utilize business relationship management skills to foster a collaborative work environment. + Leverage domain expertise in sales planning supply chain management and finance to inform project decisions. + Ensure compliance with organizational policies and procedures. Qualifications + Possess extensive experience in business relationship management and enterprise architecture. + Demonstrate strong leadership and project management skills. + Exhibit excellent communication and interpersonal abilities. + Have a proven track record of successful program delivery. + Show proficiency in sales planning supply chain management and finance. + Be adept at risk management and problem-solving. + Display a commitment to continuous improvement and innovation. **Certifications Required** Certified Business Relationship Manager TOGAF Certified **Applications will be accepted until August 1, 2025.** **Salary and Other Compensation** : The annual salary for this position is between $195,000 - $225,000 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. **Benefits** : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: + Medical/Dental/Vision/Life Insurance + Paid holidays plus Paid Time Off + 401(k) plan and contributions + Long-term/Short-term Disability + Paid Parental Leave + Employee Stock Purchase Plan **Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.