Product Designer, Benefits

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy .

About the Role:

Were hiring a Senior Staff Product Designer to define ship and scale a new Benefits product this role youll design the software to service experience with a focus on the role AI will play to connect the digital experience support sales and operations teams while maintaining the warmth and clarity customers expect from Gusto.

Youll operate at two altitudes: set the north star vision for an emerging area then drive an MVP and fast iterations that prove value derisk and lay the groundwork for rapid scale. Youll collaborate with Product Engineering and Data to design agentic workflows (what the system does) human-in-the-loop moments (what experts do) and clear decision policies for when to automate escalate or pause. Your work should measurably reduce customer effort increase accuracy and compliance and bend cost-to-serve down while keeping the experience warm and trustworthy.

About the Team:

Product Design at Gusto is a multidisciplinary team of designers researchers writers and front-end developers creating intelligent human-centered experiences for small businesses and their teams. We use data empathy and craft to make complex systems like payroll and benefits feel clear capable and kind.

Gusto is defining what it means to be an AI-native company and Product Design is at the center of that transformation. Were moving fast experimenting boldly and shaping how intelligent systems can empower our small business customers. Designers here have the autonomy to influence both how we work and what we buildaccelerating our customers progress and helping them reconnect with the missions that drive their work.

If youre passionate about crafting the next era of product design and helping small businesses harness the power of AI come join us.

Heres what youll do day-to-day:

• Chart the path forward: Drive 01 strategy for a new product area creating a north star that shows how humans and AI collaborate to deliver accurate empathetic and scalable experiences for small businesses.
• Design experiences that empower: Define first principles approach to help teams decide when automation should act when people should lead and how systems learn over time.
• Bridge software and service: Partner with CX and Operations to design a human AI service model where AI is the connective tissue that streamlines workflows reduces cognitive load and prepares the system for rapid scale.
• Partner to make it real: Work across Gusto to collaborate with Product Engineering and Data to define and execute your strategic vision. Build systems and rituals to prototype evaluate and safely scale AI capabilities.
• Elevate the bar: Work fluently with AI as a design material. Shape design systems and evaluation patterns that raise both the craft and ethics of intelligent experience design across the company.
• Measure what matters: Design for observability and feedback so every model decision can be measured adjusted and improved through real-world signals.

Heres what were looking for:

• 10 years of product design experience with a proven track record of leading at the product or portfolio level including multiple 0-to-1 launches that scaled.
• Builder mindset: Hands-on craft paired with strong product sense. Youve shipped ambitious ideas influenced strategy and driven alignment through design.
• Comfort with complexity: Experience creating simple guided experiences in domains that are regulated multi-actor or technically dense.
• Service design fluency: Experienced in crafting end-to-end journeys where software people and policy work together. You see CX and Ops as co-designers not downstream recipients.
• AI as design material: Youve designed AI-assisted or AI-powered experiences that simplify workflows guide decision-making or enhance human judgment. You understand how to shape prompts evaluate outcomes and design for transparency safety and trust.
• Strategic acumen: Ability to contribute directly to business and product strategy influence executive stakeholders and connect design outcomes to measurable impact.
• High quality bar: Advocate for design craft and accessibility while delivering iteratively; you balance speed with raising the bar.
• Collaborative leadership: Known for mentoring senior ICs shaping org-wide opinions and creating leverage across teams.
• Passion for Gustos mission: Deep empathy for small businesses and a belief in the power of benefits to transform lives.

At Gusto we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto).To learn more about Gustos compensation philosophy and benefits offerings please view our Total Rewards Approach page.

Our cash compensation range for this role is $172000/yr to $215000/yr in Denver & most remote locations and $202000/yr to $253000/yr in San Francisco Seattle & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gustos Applicant Privacy Notice.