Business Analyst II, Revenue Cycle Program Manager

DESCRIPTION Amazon One Medical (AOM) is passionately working to build a best-in-class healthcare product designed to make high-quality healthcare easy to access. We own Revenue Cycle Management (RCM) within AOM, which represents the comprehensive financial lifecycle that manages patient accounts from their initial healthcare service request/appointment booking through to the final payment settlement. This process is fundamental to AOM's financial stability and operational efficiency, allowing us to focus primarily on delivering quality patient care.

We are seeking a talented Program Manager to support RCM with respect to our Health System Partners (HSPs). Working cross-functionally with our OM Operations, Technology, and other teams, the Revenue Cycle Program Manager will own processes and procedures relating to the implementation of new HSPs, as well as maintenance and escalations to existing HSPs.

This person is a key driver in making sure that the revenue cycle process with our HSPs and other external partners runs smoothly, informing internal teams and keeping other managers abreast of any updates, changes, and developments.

Key job responsibilities

• Become a subject matter expert and develop a strong understanding of the mechanics of Amazon One Medical’s partnerships with both health systems and health plans
• Organize meetings both internally and externally with our HSPs; ensure all information is up to date in our tracking system
• Track HSP-defined KPIs through analysis of complex data sets and work with team leaders to ensure that AOM is meeting agreed-upon SLAs
• Coordinate with key functional areas (product development, marketing, legal etc) to ensure project plans are on track
• Collaborate with the revenue cycle team to create client-ready presentations and reports for our HSPs
• Contribute to the improvement of standard work and processes for all revenue cycle partnership-related functions
• Monitor and manage the centralized payor team inbox, adhering to internal SLAs and commitments

About the team
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

BASIC QUALIFICATIONS

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at

USA, CA, San Francisco - 81,600.00 - 142,800.00 USD annually
USA, CA, Virtual Location - California - 74,200.00 - 129,800.00 USD annually
USA, TX, Virtual Location - Texas - 74,200.00 - 129,800.00 USD annually
USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually