Dealer Support Analyst

Job Description and Duties

Under direction of the Supervisor I in the Dealer Support Unit 1 (DSU), the Analyst II (Analyst) is responsible for the staff functions associated with beverage retailers (dealers) in the Beverage Container Recycling Program (Program). The Analyst will offer technical assistance to dealers by providing outreach and guidance to increase retailer compliance in unserved areas, including reviewing and processing dealer complaints by consumers. In addition, the Analyst will perform a variety of data management functions using Geographic Information System (GIS) and the Division of Recycling Integrated Information System (DORIIS), including analyzing and evaluating data, reaching sound conclusions, taking appropriate actions, establishing and maintaining cooperative relationships and preparing clear, complete and technically accurate reports for DSU.

The DSU is responsible for maintaining dealer data, tracking unserved dealer compliance, processing consumer complaints and providing customer service to dealers.

Limited-Term position up to 24 months, may become permanent.

This position may be eligible for hybrid telework under Government Code 14200 for eligible applicants residing in California, subject to the candidate meeting telework eligibility criteria set forth in the CalEPA telework policy and/or future program need. Employees not residing in California are not eligible for telework. Regardless of telework eligibility, all employees may be required to report to the position’s designated headquarters location, as indicated on their duty statement, at their own expense. Beginning July 1st, 2026, it is anticipated the position will be office-centered and employees will be expected to report to the office at least four days per week.

You will find additional information about the job in the .

Special Requirements

• When submitting application in hard copy, applicants are required to submit a standard state application (Form Std.678) with an original signature, and clearly indicate RPA 25-159 & Position # 835-409-5393-922 in the “Job Title(s)” section of the Standard State Application or you will not be considered for the position.
• If you would like to use education in conjunction with experience to satisfy the minimum qualifications, you must attach a copy of your degree and/or transcripts (unofficial or official) to your application to ensure the educational requirements have been met for this position. Failure to do so will result in your application being rejected.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated knowledge of California's Beverage Container Recycling Program.
• Demonstrated attention to detail (reviewing forms, budget/leg review, presentations, etc).
• Customer service experience with both internal and external customers.
• Experience with training others on new processes, regulation implementation, change management, etc.
• Strong written communication/Successful team collaboration.
• Proficient with Oracle or other database systems.

Benefits

In addition to a compelling vision for California, CalRecycle offers competitive pay, benefits, and features for its workforce. To review the pay and benefits offered to California civil service staff, please review CalHR's website at or by visiting the CalHR website and the CalPERS website.

Statement of Qualifications (SOQ) Instructions

Applicants must complete a Statement of Qualifications (SOQ) for this recruitment. Applications received without this information will not be considered for this position. SOQ must have the title of “Statement of Qualifications,” be no more than 2 pages in length, with font no smaller than 12-point, include the question number with the answer, and must address the following questions.

1. What interests you most about this position?
2. This position requires extensive use of software programs like Excel, Word, and Access. Please describe your level of experience using these programs or similar software.

Please note resumes, letters, supplemental questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Responses must be numbered and submitted in the same order. Applications received without an SOQ may be rejected.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Applicants must complete a Statement of Qualifications (SOQ) for this recruitment. See SOQ instructions below.
• Other - Cover Letter