Customer Success & Installation Engineer (all genders) Nanoscale Analytics Instruments
- Lead Nanoscale Analytics product installations, configurations, and system integrations for our valued customers
- Build strong, lasting relationships with clients, serving as their main point of contact and trusted advisor
- Troubleshoot technical issues, provide timely resolutions, and offer comprehensive training to users
- Collaborate cross-functionally with sales, engineering, and product teams to relay customer feedback and drive product enhancements
- Contribute to documentation, FAQs, and knowledge base to empower customers and internal teams.
- Special projects as assigned
- Minimum a master’s degree in experimental condensed matter physics, engineering, or a related field
- Professional work experience in technical support, customer success, or field engineering roles
- Proficiency in troubleshooting hardware and software issues.
- Ability to work independently and as part of a team
- Strong ability to address multiple tasks simultaneously to manage ongoing projects effectively
- Organized, efficient and Ability to work under time constraints
- Detail oriented, Self-motivated, and trustworthy
- Strong interest in technology and willingness to learn about related products and customer needs
- Willingness to travel to customer sites for installations and support as needed (up to 30% of time)
- Willingness to spend initial 3-6 months for on-boarding / training at HQs in Munich, Germany
- Experience with MS Office (Excel, Word, PowerPoint), communication tools and CRM software
- Strong communication skills
- Ability to fluently write and speak English
- Knowledge of the German language a plus
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