Bellperson (Part-Time) - Hilton Santa Barbara Beachfront Resort

The beautiful Hilton Santa Barbara Beachfront Resort is looking for our next Bellperson (Part-Time) to join the amazing Front Office team! Seeking an outgoing, engaging, and attentive individual who is friendly, reliable, and passionate about delivering outstanding customer service. Here you will enjoy great perks such as PTO, complimentary parking and meals PLUS Hilton room discounts for you and your family worldwide. Come be a part of our award-winning culture!

The ideal candidate will possess the following qualities:

• A passion for delivering outstanding customer service.
• A valid driver's license with a clean driving record.
• The ability to assist with shuttle transportation for guests to and from the airport.
• The ability to work a flexible schedule including, weekends required.
• A minimum 1 year of customer service experience; 6+ months in hospitality guest services preferred.

Shift Pattern : Flexible availability preferred, weekend availability required.
Shifts : 3:30am - 9:00am or 9:00pm - 1:00am
Hourly Rate: $16.50 per hour plus tips

What will I be doing?

As a Bellperson, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Drives property-designated vehicles to and from guest destinations such as guest room or local airport, as needed
• Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!