Shift Manager

Job Description

Job Description

About the Job:

As a Shift Manager , you’ll be the driving force behind our team—leading shifts with energy and passion to meet Taco Bell ’s high standards. You’ll take charge, resolve customer concerns, and ensure every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you’ll play a key role in business initiatives and help shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

• Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs
• Oversee team members' completion of Shift Excellence tasks and maintain clean, neat appearances
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints promptly while maintaining positive customer relations
• Provide regular feedback to the GM on team member performance
• Offer ongoing, constructive, and positive feedback to team members
• Actively participate in training team members
• Handle conflicts constructively and work with the GM to achieve resolution
• Assist the GM in screening team member candidates
• Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist the GM with facility maintenance and ensure health and safety standards are always followed

Is This You?

• 1 year of restaurant/retail experience, with 3 months of shift lead experience preferred
• Adheres to cash handling, security, inventory, and labor policies
• Must be at least 18 years of age
• Reliable and dependable transportation
• Excellent communication, leadership, and organizational skills
• Physical dexterity required (ability to move up to 45 lbs. from one area to another)
• Strong attendance and punctuality
• Ability to operate the cash register and make change for other cashiers
• Basic math skills
• Maintains customer satisfaction and adheres to health and safety standards
• Promotes and champions Taco Bell’s culture and values
• Provides constructive feedback to team members
• Executes shift duties accurately and efficiently
• Promotes equity, inclusion, and belonging
• Ensures teammates and customers enjoy a positive experience
• Comfortable speaking, reading, and writing in English

Work Hard, Play Hard:

• Competitive pay
• Medical benefits
• Discounts, swag, and… honestly, too many great benefits to name
• Pay Rate: $21 per hour - $22 per hour